Job Purpose / Objective 

Supervise and monitor the high quality standard in handling incoming and outgoing calls of patients and all staff in HMG; monitors, evaluates and implements the necessary action to all Client Services staff in order to maintain high quality standard in communicating and / or dealing with the patients and all staff in HMG and provides solution and prompt action to the problems related to the area of her responsibility.

Key Responsibilities / Accountabilities  

• Supervise, organize and coordinate the activities of Client Services Staff (Appointment, RCO, Reschedule, Quality, Appointment Desk and Tel. Operator) in their assigned areas and directly report to respective line manager.
• Monitor the call requests and ensure that call taken were not delayed and promptly delivered to concerned department.
• Ensure that all telephone lines are working effectively.
• Prepare and submit all required reports such as (Daily Activity, Agent Performance, RCO, COC, HMG offers, etc.) to CSPD through CS Manager/Asst. CSPD.
• Ensure that Patient Complaints are being closely monitored by providing immediate solution on the issue and closing the complaint in the system accordingly.
• Monitor of recorded incoming and/or outgoing calls of the staff and submit daily report to CSPD through CS Manager/Asst. CSPD.
• Ensure that all Client Services Staff practice the proper conversation with a sensitive and caring attitude to patients & maintaining the excellent quality of calls in accordance to HMG standards.
• Schedule, vacations, break time and time back for Client Services staff and ensure that staff schedule is clear and organize.
• Provide the Client Services staff about the new services, programs, system, new doctors and procedures.
• Implement procedures for smooth and effective flow of operation. Coordinate with clinic supervisor to resolve problems with the patients.
• Ensure sufficient resources and staffing are available for the delivery of safe and quality service (e.g., space, equipment, supplies, staffing, and other resources) necessary to optimize patient care.
• Comply with HMG policy and procedures and perform duties necessary to support, achieve and maintain national and international accreditation.
• Review performance of staff and perform counselling on unsatisfactory performance. In addition, discuss personnel and administrative issues and address and solve problems among staff.
• Participate and lead in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

High School or Diploma holder; preferably having Bachelor’s Degree with English Language proficiency or Telephone Etiquette and Customer Service  

Experience

Four (4) years of experience in the same field; Hospital experience preferred.

Job Description

This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell. 

BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia.  We provide maintenance of Royal Saudi Air Force aircraft and train RSAF personnel safely in a training environment in how to use their aircraft, equipment and weapons.  For such training this role requires the following:

• Recent IWSO experience.
• Must have served as an IWSO for at least 250 hours.
• Must have flown IDS/GR4 within the last one year as an IWSO.
• More than 1000 hours total fighter time as a combat-ready WSO.
• Must be a graduate of the RAF Academic Instructor Course or equivalent course.

NOTE:  Qualification shortfall is subject to Customer waiver

• Mission planning training: All phases from intelligence break-out, chart making, through mission execution, including desired tactics and employment options/techniques for all flying phases.
• Active flying training to include: Navigations skills, look-out responsibilities, offensive/defensive systems management, crew coordination, weapons management/options, and maintaining situational awareness by normal means and enhancing equipment.
• May be selected as Standardization Evaluation flight Examiner.
• Weapons and Tactics employment training.
• Time Management: Assists aircrew on how to pace themselves in both performance of critical airborne tasks and duties as a platform instructor.
• Platform Instructor duties to include:
   
  • Flight planning, including normal and advanced equipment (Example: FDL (Link-16) and TAMPA).
  • Enemy weapons systems capabilities and counter measures.
  • Electronic warfare.
  • Targeteering and Weaponry.
  • Radar operation and interpretation.
  • Navigation skills, both normal and enhancing techniques.
  • Instructional methodology/technique

Expatriate Employee Benefits

In return for the required high levels of commitment and hard work you will receive a competitive salary, rent free accommodation and access to free recreation facilities, all available within Company secured accommodation.  A full health care scheme is provided within Saudi Arabia.  In addition a generous leave and travel allowance makes this an opportunity not to be missed.

On successfully securing a role your appointment to Saudi Arabia will initially be on a single status.  On commencement of employment in Saudi Arabia, you will have the opportunity to apply to have your family join you in the future.   

Saudi National Employee Benefits

In return for the required high levels of commitment and hard work, you will receive a competitive salary and benefits package, including a generous leave and travel allowance and a full health care scheme.

Job Description

KEY RESPONSIBILITIES:

• Strong experience in managing and administering SIEM Systems, like ArcSight & MS Sentinel 
• Hands on experience on security incident management
• Technical experience in security products, technologies, and SOC processes
• Strong technical understanding of networking, Internet protocols, and information security5. Good knowledge in Cloud Security.
• Work on day-to-day SOC operation, such as security monitoring, SIEM health checks, investigate & analyze SIEM cases, and prepare required reports.
• Perform analysis of security logs from various security controls such as FW, proxy, IPS, endpoints and applications
• Identify threats & attacks and take the required actions.
• Investigate, analyze, and mitigate security incidents as per the standard incident response process
• Work in SOC environment "24/7", 3-shifts.
• SOC Operation, Security Monitoring 24x7, shift base
• Incident Response
• SIEM Health Check4. Security reporting

Additional Skills

• Digital Forensics tools 
• Professional certification in ArcSight and / or MS Sentinel 
• Other Security Certification, like CISSP, CISA, CISM

QUALIFICATIONS & EXPERIENCE

• Bachelor of Information Security / Computer Science / Computer Engineering with 3 to 6 years of experience 

We are looking for Customer Support Executives for onsite job in Karachi.​

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are looking for Operations Manager for onsite job in Karachi.

Responsibilities:

• Oversee daily operations and ensure efficient workflow.
• Develop and implement operational strategies and policies.
• Monitor KPIs and metrics to assess performance and productivity.
• Manage resources and budgets to achieve operational goals.
• Identify process improvements and streamline operations.

Requirements:

• Bachelor’s degree in business administration, operations management, or related field.
• Proven experience in operations management or a similar role.
• Strong leadership and organizational skills.
• Analytical mindset with the ability to solve complex problems.
• Excellent communication and interpersonal skills.