Job Purpose / Objective 

Supervise and monitor the high quality standard in handling incoming and outgoing calls of patients and all staff in HMG; monitors, evaluates and implements the necessary action to all Client Services staff in order to maintain high quality standard in communicating and / or dealing with the patients and all staff in HMG and provides solution and prompt action to the problems related to the area of her responsibility.

Key Responsibilities / Accountabilities  

• Supervise, organize and coordinate the activities of Client Services Staff (Appointment, RCO, Reschedule, Quality, Appointment Desk and Tel. Operator) in their assigned areas and directly report to respective line manager.
• Monitor the call requests and ensure that call taken were not delayed and promptly delivered to concerned department.
• Ensure that all telephone lines are working effectively.
• Prepare and submit all required reports such as (Daily Activity, Agent Performance, RCO, COC, HMG offers, etc.) to CSPD through CS Manager/Asst. CSPD.
• Ensure that Patient Complaints are being closely monitored by providing immediate solution on the issue and closing the complaint in the system accordingly.
• Monitor of recorded incoming and/or outgoing calls of the staff and submit daily report to CSPD through CS Manager/Asst. CSPD.
• Ensure that all Client Services Staff practice the proper conversation with a sensitive and caring attitude to patients & maintaining the excellent quality of calls in accordance to HMG standards.
• Schedule, vacations, break time and time back for Client Services staff and ensure that staff schedule is clear and organize.
• Provide the Client Services staff about the new services, programs, system, new doctors and procedures.
• Implement procedures for smooth and effective flow of operation. Coordinate with clinic supervisor to resolve problems with the patients.
• Ensure sufficient resources and staffing are available for the delivery of safe and quality service (e.g., space, equipment, supplies, staffing, and other resources) necessary to optimize patient care.
• Comply with HMG policy and procedures and perform duties necessary to support, achieve and maintain national and international accreditation.
• Review performance of staff and perform counselling on unsatisfactory performance. In addition, discuss personnel and administrative issues and address and solve problems among staff.
• Participate and lead in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

High School or Diploma holder; preferably having Bachelor’s Degree with English Language proficiency or Telephone Etiquette and Customer Service  

Experience

Four (4) years of experience in the same field; Hospital experience preferred.

Job Description

This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell. 

We are looking for Customer Support Executives for onsite job in Karachi.​

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are looking for Operations Manager for onsite job in Karachi.

Responsibilities:

• Oversee daily operations and ensure efficient workflow.
• Develop and implement operational strategies and policies.
• Monitor KPIs and metrics to assess performance and productivity.
• Manage resources and budgets to achieve operational goals.
• Identify process improvements and streamline operations.

Requirements:

• Bachelor’s degree in business administration, operations management, or related field.
• Proven experience in operations management or a similar role.
• Strong leadership and organizational skills.
• Analytical mindset with the ability to solve complex problems.
• Excellent communication and interpersonal skills.

We are looklooking for Shopify Expert for onsite Job in Karachi.

Job Tasks:

•  Develop and update the Shopify website according to the departmental vision.
• Manage all online activity is related to traffic acquisition, sales, conversion, and reporting
• Understand the digital market trends and implement rapid changes.
• Managing & monitoring digital sales of the Shopify store.
• Bring new ideas on how expansion would be possible.
• Develop and implement an e-commerce strategy
• Manage Products from Researching of Product to Final Sales.
• Manage all the Advertising Campaigns and Budget Management.
• Work on Keywords for to enhance the product ranking.
• Research market in order to discover new trends and technologies in order to improve sales performance.
• Rapidly identifying new opportunities to grow and scale quickly while delivering high-quality products.
• Designing and implementing new processes to help scale the department.

Skills:

•  Strong knowledge of liquid programming language.
• Generate custom-tailored Shopify theme and altering pre-existing template.
• Hands-on experience of selling successfully at Shopify.
• In-depth industry knowledge of Digital Sales.
• Deep knowledge of Digital Marketing & SEO.
• Ability to multi-task and handle a diverse workload.
• Act as a strong link of the department and n  analytical thinker.
• Excellent time management and organizational skills.
• Efficient in meeting deadlines.
• Strong communication skills are written as well as verbal.

Cyber security specialists play an essential role protecting organisations’ digital networks from criminal intrusion. Much of their work involves a mix of artistry and technical expertise as they need to be constantly one step ahead of the hackers and organised criminals behind cyber attacks. We are looking for a Cyber Security Specialist​​​​ in Karachi for an onsite position.

Typical duties include:

• developing and implementing a cyber security strategy.
• monitoring for vulnerabilities and risks in existing software and systems.
• building firewalls and spyware and malware detection into network infrastructures.
• monitoring software use.
• installing and testing new security measures.
• if a breach occurs or a threat is identified, closing off the security vulnerability and developing a plan to prevent any future incidents.
• reporting and investigating IT security incidents, including recreating them to identify vulnerabilities.
• testing new security measures.
• advising and training colleagues.