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Field Service Technician V

1 open positions

Role Responsibilities:

  • Follow standard processes to accomplish tasks (Understand & follow oral and written directions)
  • Essential Task Description: (daily tasks and duties) including daily timesheet
  • Attend & complete assigned tasks within assigned time to the best ability and ensure quality services & customer satisfaction. Leave site clean & neat
  • Keep customer informed with the task nature & progress upon site arrival & prior leaving work site. Share outstanding issues & suggested enhancements / recommendations
  • Fill up Job Completion Certificate / Job Card / EH&S site surveys
  • Inspect air-conditioning units to ensure efficient operation & diagnose mechanical and electrical malfunctions and make recommendations
  • Make estimates of labor hours & materials required
  • Prepare Inspection reports (Site condition, SOW & Technical recommendations)
  • Prepare Technical Reports & Root cause analysis
  • Possess basic knowledge of computers and cell phone apps
  • Repair and replace damaged parts
  • Work independently in the absence of supervision
  • Perform regularly scheduled maintenance & Maintain maintenance records
  • Adjust and maintain internal electrical and electronic control systems; cleans coils, blowers, checks motors, and belt tensions
  • Work closely with colleagues as part of an integrated team
  • Recognize safety hazards commonly found in HVAC operations, and identify and implement appropriate controls to ensure safe work
  • Identify situations that require escalation or elevation to Supervisor or Manager for guidance or need to request additional support
  • Able to rig & properly set up gantry for safely lifting equipment, overhauling pumps, chillers etc.
  • Manage & organize machinery tools pickup, delivery, usage & inventory as applicable
  • Performs additional duties and responsibilities as required
  • Recognize and identify potential risks and hazards associated with performing all work-related duties safely
  • Attend regular (EH&S / Technical) Trainings & meetings

Role Knowledge:

  • Principles and practices of HVAC equipments maintenance and repair in line with industry practices & manufacturer’s guidelines
  • Hazar & Safety practices and procedures used in installing, repairing & maintaining HVAC equipment and MSDS sheets.
  • Overall understanding & practices of tools utilization & management
  • Preparation & filling of inspection reports / Technical reports
  • Overall understanding & complying with quality management practices as per company standards & any other applicable quality standards
  • Good English knowledge in terms of speaking, writing, reading & listening
  • Communication & inter-personal skills, team player & customer oriented
  • Basic understanding & knowledge in Metal sheets, electrical, carpentry & Building Automation controls

Minimum Requirements of Knowledge:

  • 7-10+ Years experience
  • DX & Airside Equipment
  • Reciprocating chillers
  • Screw Chillers
  • Scroll Chillers
  • Centrifugal Chillers


--Riyadh, Saudi Arabia--
Full-Time

Senior Technician

1 open positions

Responsibilities:

  • Follow standard processes to accomplish tasks (Understand & follow oral and written directions)
  • Essential Task Description: (daily tasks and duties) including daily timesheet
  • Attend & complete assigned tasks within assigned time to the best ability and ensure quality services & customer satisfaction. Leave site clean & neat
  • Keep customer informed with the task nature & progress upon site arrival & prior leaving work site. Share outstanding issues & suggested enhancements / recommendations
  • Fill up Job Completion Certificate / Job Card / EH&S site surveys
  • Inspect air-conditioning units to ensure efficient operation & diagnose mechanical and electrical malfunctions and make recommendations
  • Make estimates of labor hours & materials required
  • Prepare Inspection reports (Site condition, SOW & Technical recommendations)
  • Possess basic knowledge of computers and cell phone apps
  • Repair and replace damaged parts
  • Work independently in the absence of supervision
  • Perform regularly scheduled maintenance & Maintain maintenance records
  • Adjust and maintain internal electrical and electronic control systems; cleans coils, blowers, checks motors, and belt tensions
  • Work closely with colleagues as part of an integrated team
  • Recognize safety hazards commonly found in HVAC operations, and identify and implement appropriate controls to ensure safe work
  • Identify situations that require escalation or elevation to Supervisor or Manager for guidance or need to request additional support
  • Able to rig & properly set up gantry for safely lifting equipment, overhauling pumps, chillers etc.
  • Manage & organize machinery tools pickup, delivery, usage & inventory as applicable
  • Performs additional duties and responsibilities as required
  • Recognize and identify potential risks and hazards associated with performing all work-related duties safely
  • Attend regular (EH&S / Technical) Trainings & meetings

Minimum Product Knowledge:

  • 5-7 years of relevant experienceDX & Airside Equipment
  • Reciprocating chillers
  • Screw Chillers
  • Scroll Chillers

 

--Riyadh, Saudi Arabia--
Full-Time

KSA Service Sales Manager

1 open positions

Responsibilities:

  • Build and implement a sales growth strategy across KSA to acquire new clients and build a high growth service business
  • Ensure sales practices comply with the local laws, and legislation
  • Strong focus on developing a recurring revenue sales model, utilizing connected services.
  • Create and lead a high performing sales function Saoudi (KSA) and build up the existing sales team capability.
  • Ownership of the KSA region sales budget, sales plans, and team performance to achieve rapid growth.
  • Implement Account plans for key strategic customers in target segments and key vertical markets as well as introducing territory plans for sales reps.
  • Develop, maintain, and manage a strong KSA service sales pipeline to ensure an accurate forecast of orders bookings, revenue, and growth opportunities.
  • Implement new selling practices to maximize sales efficiency and seller productivity.
  • Develop action plans to improve price performance and improving gross margins to contribute towards a sustained improvement in profit.
  • Assist in the preparation, allocation, and management of sales budgets for target achievement.
  • Build and maintain positive C-level relationships with key customers to maximize customer retention and build deep level customer trust.
  • Assist in the deployment, improvement, and implementation of new sales and CRM tools to enhance sales effectiveness
  • Implement robust management cadence and rigor on sales reporting, benchmarking, KPIs and metrics in full alignment with Global Service Sales metrics

Minimum Requirements:

  • A Master's degree/post graduate qualification would be advantageous
  • Experience working in a service based, technology/equipment industry
  • Knowledge of building services in a commercial environment is preferable
  • Extensive experience in leading large remote sales teams is essential
  • Successful track record in leading, coaching and managing sellers
  • Strong communications and interpersonal skills with the ability to lead and motivate teams, work across company departmental heads and field service operations to ensure smooth sales coordination and orders handover
  • Demonstrates strong analytical skills and diagnostic capability
  • Strong numerical competency and writing skills
  • Proven problem-solving skills
  • Demonstrates high levels of personal productivity
  • Ability to work effectively in a matrixed corporate environment
  • Excellent time management skills to achieve sales objectives within set deadlines.

 

--Riyadh, Saudi Arabia--
Full-Time
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