Job Purpose:
To support the implementation, maintenance, and troubleshooting of communication systems and equipment in order to establish effective communication among Dallah Health s staff, patients, and visitors, thus contributing to seamless operations, patient care, and overall functionality within the limits of pre-set guidelines, processes, and procedures.
Roles & Responsibilities:
Organizational accountabilities
• Follow all relevant policies, processes, standard operating procedures, and instructions and ensure work is carried out in a controlled and consistent manner.
• Promote the implementation and adherence to relevant policies, processes, and operating procedures to others.
• Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of department processes, cost reduction, and productivity improvement.
• Apply safety, quality, and environmental management policies, procedures, and controls to ensure safety, legislative compliance, delivery of high-quality service, and a responsible environmental attitude.
• Build high levels of trust and understanding with key internal and external stakeholders to promote full compliance with industry regulations and promote a broader understanding of Dallah Health s interests and practices.
Functional Accountabilities
• Install and configure communication equipment, such as telephones, intercoms, paging systems, nurse call systems, and public address systems throughout the Dallah Health facility.
• Collaborate with the Information Technology (SSC) team to ensure proper connectivity and integration of the communication system to the network infrastructure, ensuring seamless functionality and smooth communication.
• Implement software updates, patches, and system upgrades to communication equipment to maintain security and enhance functionality.
• Test and maintain emergency communication systems, such as code blue alarms or disaster response communication tools.
• Provide technical support and assistance to the staff in using communication equipment effectively.
• Monitor network performance and troubleshoot connectivity issues to ensure seamless communication.
• Troubleshoot and diagnose technical issues or malfunctions in communication equipment, identifying root causes and promptly implementing necessary repairs.