Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

As a Field Specialist - ESP (Electrical Submersible Pump), you will be responsible for overseeing the installation, maintenance, and troubleshooting of electrical submersible pumps in various oil and gas fields. Your role will involve conducting regular inspections, analyzing data to optimize pump performance, and ensuring that all safety protocols are followed. Additionally, you will collaborate with other team members to implement innovative solutions and provide technical support to enhance operational efficiency. Strong communication skills, technical expertise in ESP systems, and a proactive approach to problem-solving are essential for success in this dynamic role. Join us and make a significant impact in the oil and gas industry as a Field Specialist - ESP.

Responsibility

    * Installing, operating and maintaining of Y-tool and VSD system.

    • Repairing of any breakdown and maintenance of the ESP Equipment.

    • Prevising of expertise for trouble shooting, safety precautions and related matters.

Experience

* 5 years of experienc

Sr. Associate - Hospital Delegate Services (Mega AC) is a key role responsible for managing the coordination of hospital delegate services for Mega AC. This position requires strong organizational skills, attention to detail, and the ability to work well under pressure. The primary duties include overseeing the scheduling of delegate visits to hospitals, ensuring that all necessary materials are prepared for each visit, and providing support to delegates as needed. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a strong commitment to providing high-quality service to hospital partners. Join our team and make a meaningful impact on the healthcare industry!

Responsibility

    *  To establish excellent relationships with the providers insurance directors.

    • Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.

    • SDeal competently with customer complaints and take all possible actions to resolve the issues.

Experience

* Min: 1 Max: 3 

Role Responsibilities:

• work with customer to understand their needs and develop solutions that meet their requirement
• To work with product development teams to ensure product meet customer expectations
• identify potential customers and develop relationship with them
• communicate the features and benefit of products to potential customers

Role Purpose:

• keep abreast of new products and technologies
• preparing technical and commercial presentation

Minimum Requirements:

• Mechanical engineer
• 3 to 5 years HVAC experience in replacement project

Role play:

•Coordinators - customer contact, tech scheduling, purchasing, invoicing, PO management etc.

•Customer support call Hotline / customer contact.

•Quality / Warranty - customer and field support.

•Tech support provides post sales support ( internal and external customers)

•Service Op s Admin large office admin support, office supplies, day to day functioning

Minimum Requirements:

• Requires broad management and leadership knowledge to lead the team.

• University Degree or equivalent experience and minimum 10 years prior relevant experience .

Experience

10 - 12 Years

Responsibilities:

• Build and implement a sales growth strategy across KSA to acquire new clients and build a high growth service business
• Ensure sales practices comply with the local laws, and legislation
• Strong focus on developing a recurring revenue sales model, utilizing connected services.
• Create and lead a high performing sales function Saoudi (KSA) and build up the existing sales team capability.
• Ownership of the KSA region sales budget, sales plans, and team performance to achieve rapid growth.
• Implement Account plans for key strategic customers in target segments and key vertical markets as well as introducing territory plans for sales reps.
• Develop, maintain, and manage a strong KSA service sales pipeline to ensure an accurate forecast of orders bookings, revenue, and growth opportunities.
• Implement new selling practices to maximize sales efficiency and seller productivity.
• Develop action plans to improve price performance and improving gross margins to contribute towards a sustained improvement in profit.
• Assist in the preparation, allocation, and management of sales budgets for target achievement.
• Build and maintain positive C-level relationships with key customers to maximize customer retention and build deep level customer trust.
• Assist in the deployment, improvement, and implementation of new sales and CRM tools to enhance sales effectiveness
• Implement robust management cadence and rigor on sales reporting, benchmarking, KPIs and metrics in full alignment with Global Service Sales metrics

Minimum Requirements:

• A Master's degree/post graduate qualification would be advantageous
• Experience working in a service based, technology/equipment industry
• Knowledge of building services in a commercial environment is preferable
• Extensive experience in leading large remote sales teams is essential
• Successful track record in leading, coaching and managing sellers
• Strong communications and interpersonal skills with the ability to lead and motivate teams, work across company departmental heads and field service operations to ensure smooth sales coordination and orders handover
• Demonstrates strong analytical skills and diagnostic capability
• Strong numerical competency and writing skills
• Proven problem-solving skills
• Demonstrates high levels of personal productivity
• Ability to work effectively in a matrixed corporate environment
• Excellent time management skills to achieve sales objectives within set deadlines.

As a Quality Inspector, attention to detail is crucial to ensuring that products meet the highest standards of quality and safety. Your role involves inspecting, testing, and evaluating products to identify any defects or issues. You must be able to follow strict guidelines and procedures to uphold the quality standards set by the company. Your keen eye for detail and analytical skills will be essential in identifying any deviations from the quality requirements. By providing thorough and accurate reports on product quality, you play a vital role in maintaining customer satisfaction and upholding the reputation of the company.

Responsibility

    * Testing activities and reports issue: Preparation of Assembly Test Reports, certificate of Conformance.

    • Doing In-process inspections: Approve in-process production by confirming required specifications.

    • Looking after final inspection: Approve all finished products by confirming specifications.

Experience

* 3+ years of experience

We are seeking a highly motivated Postdoctoral Researcher to join our interdisciplinary team in the College of Engineering. The successful candidate will focus on applied research in mechatronics and instrumentation, including Robotics, AI, IoT, control and automation, and Embedded Systems, with experience in SolidWorks, programming and development, and LabVIEW-based systems using National Instruments (NI) technologies.

Primary Duties & Responsibilities

• Implement instrumentation infrastructure for modeling and simulation of smart applications, including interfacing with mechanical simulators.
• Develop and optimize software and control algorithms for mechatronics and instrumentation systems.
• Collaborate with other researchers and faculty members in various research areas to develop research proposals and secure funding from external sources.
• Present research findings at national and international conferences.
• Assist in the preparation of proposals and reports.
• Publish research results in peer-reviewed scientific or technical journals, and present findings at external conferences, seminars, and/or technical meetings.
• Perform all other related duties as required or assigned by the manager.

Qualification

• Ph.D. in Electrical and Computer Engineering, Mechatronics, Instrumentation, or a related field.
• Strong background in one or more of the following areas: Mechatronics, Instrumentation, Embedded Systems, Robotics, AI, IoT, automation, SolidWorks, programming and development, and LabVIEW-based systems using National Instruments (NI) hardware and software.
• Demonstrated ability to conduct independent research and publish research results in peer-reviewed journals.
• Proficiency in programming languages such as Python, C/C++, MATLAB, or similar.
• Excellent written and oral communication skills.
• Strong interpersonal and leadership skills.
• Ability to work collaboratively in an interdisciplinary team environment.

Education

• Doctor of Philosophy (Ph.D.) in Electrical and Computer Engineering, Mechatronics, Instrumentation, Artificial Intelligence, or an equivalent area.

Measurement While Drilling (MWD) Field Specialists are professionals responsible for overseeing the operation of MWD tools during drilling activities in the field. They ensure the accurate measurement of various downhole parameters such as inclination, azimuth, and toolface orientation. These specialists work closely with drilling engineers to optimize drilling performance, troubleshoot any issues that arise, and provide real-time data analysis to make informed decisions. Their expertise in MWD technology and drilling operations is crucial for ensuring the success of drilling projects and minimizing risks associated with wellbore placement. MWD Field Specialists play a key role in increasing efficiency and reducing costs in the oil and gas industry.

Responsibility

    *  Identifying various types of oilfield equipment

    • Performing basic troubleshooting at the wellsite

    • Determining the equipment’s current operational status

Experience

* +7 years 

 As the Senior Executive Manager for Mega Accounts and VIP Customer Care at TPA, you will be responsible for managing key client relationships and providing exceptional service to high-value customers. You will lead a team of dedicated professionals to ensure that our VIP clients receive top-tier support and personalized attention. Your strategic thinking and strong leadership skills will be crucial in driving customer satisfaction and retention. By leveraging your expertise in account management and customer care, you will play a key role in growing our business and maintaining our reputation as a trusted partner for our most valuable clients. Join us in this exciting role and make a significant impact on our organization's success.

Responsibility

    *  Develop objectives for call center’s day to day activities

    • Analyze call center statistics by identifying customer trends and behaviors

    • Establish and maintain cross organizational relationships to align with company customer service goals .

Experience

* Min: 7 Max: 12

Leads team of intermediate to experienced professionals in Service Contract & Warranty Administration. Advises team leads of contractual rights and obligations, recommends process for estimates review, and finalizes basic bids and other reports.

Role Purpose:

Handling Warranty services in Saudi Arabia

Customers Satisfaction improvement

Enhancement of resolution time to close the service order

Teams' skills development

Cost reduction of total warranty expenses.

Key Responsibilities:

As a (specify role), you’ll be responsible for:

• Ensure and manage all day-to-day activities relating to Warranty / Startup activities to the most efficient and timely manner in accordance with company standards and customer expectations.
• Maximize customer operational performance by providing back-office team / call center resources and technical advice. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. Manages customer service staff, communicates job expectations, and performs performance connection meeting and job reviews.
• Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by back-office team / call center.
• Focus on key operation issues and drive corrective actions at early stage of problem, meet with other managers to discuss possible improvements to customer service, receive and implement customer feedback to improve the quality of service.
• Coordinate with factories to get technical support when required, address quality concerns/issues, manage parts lists of new products, investigate unusual failures, and handle warranty Claims Operations. To effectively address product issues during warranty and Claims management, extensive site visits will be conducted to gather data and provide support to the factory. Furthermore, it is crucial to ensure that technicians and subcontractors are consistently delivering high-quality services.
• Restore key customer relation and follow up measures by informing them on the progress of their complaints according.
• Manage the performance indicators / statistics such as resolution time, product quality reports, monthly warranty cost reports, cost control, failure rates reports, etc.
• Maintain all the correspondences / Bulletins from Carrier Corporation regarding product design/quality and warranty matters and implement at site as required.
• Maintain the warranty cost within the budgeted provision.
• Monitoring and maintain warranty parts stock inline with supply chain demand planning VS product history and parts movement demand / pattern, plan inventory and oversee warehouse efficiency, refill stock and monitor the movement pattern.
• Report area of improvements within the SAP / CRM system.
• Weekly meeting with the team, review warranty operations process, provide additional upskilling or learning opportunities for team members.
• Ensures the team's operations are cost-effective, efficient and aligned with the organization's goals.

Requirements

We are looking for people who as a minimum you must have:

• HVAV engineering education
• Minimum 5 years' experience in managerial skills
• Excellent Knowledge in chillers and HVAC services and troubleshooting
• Excellent computer skills especially in office program
• Advanced English-speaking writing and readings
• Team management and presentation skills

As a Serviceman with Carrier, you will uniquely impact our customers, becoming the face of the confidence we stand by while ensuring their comfort. Your knowledge of Commercial HVAC will be critical in working on a variety of installations, repairs, and maintenance projects. Chances to work independently and as a team will highlight your ability to both collaborate and individually make on-the-job decisions. This is an excellent opportunity for someone who is passionate about their trade and wants to take their skills to the next level.

At Carrier, we value our partnerships with our Union workers and are committed to providing payment for all travel time incurred; plus, Carrier has an on-call schedule that helps ensure better work-life balance, with on-call rotation being held every 7-8 weeks in most locations.

Essential Task Description: (daily tasks and duties)

• Inspect air-conditioning units to ensure efficient operation
• Perform regularly scheduled maintenance on heating and cooling units
• Diagnose mechanical and electrical malfunctions
• Install, replace, or repair damaged equipment; calibrate thermostatic controls
• Install new heating, ventilation and air-conditioning systems; repair and replace damaged or worn heating, ventilation and air-conditioning parts and equipment; repair or replace low- and high-pressure liquid lines
• Inspect and observe pressure of liquids and vapor with instrumentation to ensure efficient operation of unit and make necessary adjustment; inspect and service refrigeration equipment including refrigerators, ice machines, gas packs, and heat pumps
• Maintain the chilled and hot water supply systems
• Adjust and maintain internal electrical and electronic control systems; cleans coils, blowers, checks motors, and belt tensions
• Assemble and install metal ductwork
• Assist in planning and designing of new installations of heating and air-conditioning systems
• Maintain maintenance records as required by City, State, and EPA regulations
• Performs additional duties and responsibilities as required
• Recognize and identify potential risks and hazards associated with performing all work-related duties safely
• Work to mitigate potential risks associated with essential duties
• Collaborate with management personnel to maintain safe working environments
• Participate in a comprehensive OSHA-approved safety course (preferably OSHA 10- or 30-hour course) and adhere to company and regulatory compliance programs
• Obtain or carry current low voltage electrical card
• Obtain or carry EPA refrigerant license
• Wear appropriate company issued uniform

Qualifications

• High School Dipolma or equivalent required
• A valid driver’s license is required
• 2 years of experience in the HVAC industry required
• May be required to pass an oral examination board per local requirements
• Push/pull/lift up to 50lbs