Job Purpose / Objective :

Coordinate and facilitate Quality team for continuous quality improvement, patient safety and to maintain accreditation status.

Key Responsibilities / Accountabilities  :

• Coordinate the implementation of the policies, procedures and plans of the hospital based on national and international healthcare standards.
• Participate in all hospital wide committee’s meetings and prepare and review the meeting minutes.
• Coordinate and facilitate implementation of quality Improvement and patient safety plan of the hospital and implementation of National/ International Healthcare Accreditation Standards.
• Facilitate the education and training to all staff on Quality Improvement and Patient Safety.
• Provide assistance to hospital quality teams on quality improvement methodologies and quality indicators as per the national/ international healthcare requirements.
• Monitor compliance with national and international hospital standards.
•  Coordinate data collection, validation analysis, trending and benchmarking on periodic basis.
•  Conduct periodic quality improvement and patient safety compliance surveys.
•  Assist in the development and implementation of patient satisfaction survey tools.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
•  Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification:

• Bachelor’s Degree; preferably in Medicine or Nursing or Hospital Management or Administration from a recognized national or international university.

Experience:

• Minimum of Two years of experience in the field of healthcare quality improvement and patient safety or health care administration in a national or international accredited tertiary care hospital.

Professional Licensing / Certification / Training:

• Certification : Relevant Certification
• Licensing          : N/A

Job Purpose / Objective 

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Key Responsibilities / Accountabilities  

• Register Patient information completely in English and Arabic in Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Support Supervisor in administrative tasks.
• Orient and guide new staff.
• Maintain confidentiality of patient information at all the times.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

1.    High School; preferably Diploma holder or College Graduate

Experience 

1.    At least three (3) years of experience in the same field.

Description

• Assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development.
• Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following hospital and nursing division's philosophies and standards.
• Provides comprehensive, safe ana effective evidence based nursing care to achieve identified health outcomes.Promotes hearing environment.
• Prepares rooms, sterile instruments, equipment and supplies, and ensure that stock of supplies is maintained.
• Provides high level communication skills.
• Refers and co-ordinates the patients' discharge arrangements with the case manager in accordance with DSFH discharge policy.
• Berforms other QI responsibilities as delegated from time to time by the Nurse Manager.
• Creates partnerships with patients and families to establish goals and plans for delivery of patient-centered care.
• Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies andguidelines.

Job Purpose / Objective :

Under the direct supervision of a registered Physiotherapist, assist and provide the plan of care been settled by the primary therapist, and also sharing in the infection control parameter and tidiness of the department.

Key Responsibilities / Accountabilities  :

• Apply the plan of care which been set by the registered physiotherapist and under his/her direct supervision.
• Provide particular expertise in performing therapeutic techniques such as heat and cold therapy, using physiotherapy machines, therapeutic exercise, therapeutic massage, Etc..
• Ensure all clinics in the department are well cleaned and arranged for the arrival of a new patient.
• Ensure all equipment is cleaned and sterilized and ready for use.
• Maintain confidentiality of patient information.
• Arrange the linen and towel in the department and organize the return of same for laundering daily.
• Monitor the stock levels of supplies used in the department and notify the therapist so they may prepare request.
• Coordinate with the Patient Services Department regarding the patient schedule to ensure a smooth experience for the patient through the department.
• Answer the telephone in the absence of Patient Services assisting patient inquiries.
• Demonstrate ethical and appropriate behavior for a clinical environment to include, but not limited to, the preservation of patient rights, dignity and privacy.
• Provide patient and family education as per the needs.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable  tasks and duties assigned within the realm of his/her knowledge, skills and abilities.

Requirements

Education/ Professional Qualification:

• Education    : Diploma of Physical therapy from a recognized institution.

Experience:

• Preferably (2) years related experience in a health care sector or institution.

Professional Licensing / Certification / Training:

• Certification : Relevant certifications.
• Licensing      : Valid registration of SCHS or within 1st year of contract. 

Job Purpose / Objective 

Provide training needs and education on technology and technical systems to E-Medical Records staff and execute daily procedures and operations at Training Centre and in projects with regard to presentations, workshops, training activities and programs.

Key Responsibilities / Accountabilities  

• Supervise the overall activities and management of operations including but not limited to conduct sessions and expansion of Medical Records.
• Prepare Medical Records lessons and the materials needed. Review and update these lessons and training materials as and when required.
• Maintain the database of Medical records courses and communicate with training coordinators about attendance.
• Prepare and deliver Soft skill presentations.
• Oversee the registration process and select applicants for the Medical Records courses.
• Ensure all selected employees must complete all registration formalities and pass the placement test.
• Prepare short-term and long-term training schedules utilizing a database for scheduling and tracking progress of participants to ensure that the learning objectives are being met while checking for compliance and completion of all requirements for assigned personnel.
• Prepare new training concepts and services review, constantly update and modify the content of the orientation courses in accordance with the needs of the organization.
• Research and develop soft skills topics that meet the needs and requirements of the HMG.
• Create presentations as well as activities based on the HMG needs assessment.
• Cooperate with Department managers to define all necessary training needs for staff training and development.
• Provide appropriate feedback and maintain records of trainees’ progress and development.
• Develop performance-based training programs and implement training programs to support employee and department needs, and evaluate training programs.
• Provide training and orientation to new hire.
• Support the department activities in coordination with relevant section and department.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity
• Perform other applicable task and assigned duties that fall within the capacity of existing knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Bachelor’s Degree in business administration, training/organizational development, management information system, computer science, or related field.

Experience

• Minimum Five (5) years of relevant experience.

Key Responsibilities / Accountabilities 

Control of Approval

• Validate the information’s provided by the customer seeking service from HMG.
• Coordinate multi source transaction of service approvals from various insurance companies.
• Check and validates that each proposal/processed document has all the relevant documents required for processing the claims. It also acts as single point of contract to address the issues.

Patient Services

• Assist patients to process the documents within shortest period of time.
• Act as front liner to while receiving the patient, engage the patient with information and will be single point of contact for the patients.
• Contact the insurance companies on behalf of the patients and update the patients on any issues related to their processing of documents.

Coordination

• Coordinate with the clinic, administrative, claims and Billing departments for speedy processing of patient’s documents.
• Act as back up to Business Coordinator in times of crises.
• Acts as a front-liner or central point of contact for all the departments of the hospital relating to all issues related to approval section.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.

Perform other duties/tasks assigned within the realm of his/her knowledge, skills or abilities.

Requirements

Education/ Professional Qualification

Educational  : College Graduate or Diploma Holder

Experience 

Minimum One (1) year experience in the same field.

Professional Licensing / Certification / Training 

Relevant certifications

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Job Purpose / Objective

Supervisor and coordinate the promotion of HMG brand and services to the consumer, patients and medical audiences at project level and responsible for the day to day running of the Marketing Department and its functions.

Key Responsibilities / Accountabilities

• Prepare and implement an annual marketing plan in coordination with corporate Marketing division with all detail for the year’s activity to meet agreed Marketing objectives.
• Ensure effective, branded marketing communications including the website, social media, print communication, and advertising.
• Supervise special projects such as PR events, launches, marketing campaigns etc.
• Liaise with all department managers in-house, in creating marketing pieces for different areas e.g. Booklet, newsletter, brochure etc.
• Work closely with head of departments to ensure clear marketing message to audience and marketing support and research and evaluating new opportunities for the business, and customer needs and insights.
• Maintain awareness of competitor activity and general healthcare updates and perform analysis of the effectiveness marketing efforts.
• Manage relationship with key personnel in Pharmaceutical and Medical Device industries with a view to confirming on-going sponsorship of hospital events.
• Coordinate the appearance of all print and electronic materials such as letterhead, use of logo, brochures, etc.
• Evaluate marketing opportunities based on discussion and competitor analysis.
• Ensure all internal marketing communications are coordinated, support marketing plan objectives and are an effective expenditure of resources.
• Oversee customer/patient communications across all HMG Marketing channels including email campaigns, seasonal campaigns, advertising campaigns and display adverts.
• Handle event and visitor protocol and ensure that all visual merchandising in all areas are consistent with the guidelines of brands.
• Prepare and issue on-going reports on all activities to General Director.
• Review performance of staff and perform counselling on unsatisfactory performance. In addition, discuss personnel and administrative issues and address and solve problems among staff.
• Perform other applicable task and duties assigned within the realm of his/ her knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Bachelor’s Degree in Marketing or Business Administration or related field

Experience

• Three (3) years of relevant experience, ideally in the healthcare related field.

Job Purpose / Objective

Perform complex accounting procedures one or more of the areas such as general accounting, accounts payable, accounts receivable or related financial area and perform complex accounting procedures according to set guidelines and prepare and examine financial records, accurately and perform overviews of the financial operations of a business in order to help it run efficiently.

Key Responsibilities / Accountabilities

• Perform general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements, such as balance sheets, profit-and-loss statements and capital expenditure schedules.
• Prepare, record, analyze and report accounting transactions and ensure the integrity of accounting records for completeness, accuracy and compliance with accepted accounting policies and principles.
• Provide financial support including forecasting, budgeting and analyzing variations from budget.
• Analyze and prepare statutory accounts and financial statements and reports.
• Conduct or assist in the documentation of accounting projects.
• POS entry & the necessary action needed to do the proper reconciliation.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties within the realm of his/her knowledge, skills and abilities, commensurate with his/her assignment.

Requirements

Education/ Professional Qualification

• Bachelor’s Degree
• Commerce, Accountancy or relevant discipline 

Experience

• At least (3) years of post-graduation experience. 

Key Responsibilities / Accountabilities  

• Adhere to all HMG policies including obtaining an invoice before the procedure.
• Refer any new patient to any Dermatologists for further explanation and securing consent.
• Refer patients to any Dermatologists for any problems encountered during and after the treatment.
• Communicate in a polite, accurate and timely manner. Should learn to respect the patient’s decision.
• Prepare the patient before and after the treatment and to provide privacy.
• Responsible in giving health instruction regarding pre and post treatment.
• Monitor and report any machine and its accessories damages or any problems encountered anytime to her CN, HN including to the Bio-Medical engineers.
• Maintain confidentiality of all her patient’s treatment specifically the patient’s record.
• Book the client/ patient for the next appointment.
• Responsible with the after care of all used items.
• Complete all documentations once treatment been done including the parameters used clearly and accurately for reference.
• Orient and assist new staffs in the unit. Identify the limitation the new staff has and to be able to help develop her skills.
• Provide patient and family education as per need.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his work.

Requirements

Education/ Professional Qualification

Diploma, preferably Bachelor’s Degree in Nursing or Laser Technology or equivalent

Experience

Two (2) Years of previous laser experience as a Laser Technician / Laser Staff Nurse is preferred.

Professional Licensing / Certification / Training

Valid Saudi Council Registration

Job Purpose / Objective :

Coordinate and perform all activities in billing section, ensure speedy and error free functioning, initiate measures to patient conversion, help approval teams and manage cycle processing time.

Key Responsibilities / Accountabilities  :

• Control Billing:
  • Scrutinizes the generated bill done by the billing clerk, keep strict checks on the documents.
  • Interfaces with the patients/its family members relating to explanation of bills and doubts arising out of it.
  • Controls and manages all forms of bills received every day, also have measure on the discount being offered on the billing.
  • Trains Team and new employees on the same.
• Billing Operations:
  • Processes the bills with due diligence, explains the bills to patients, contacts the family to pay in advance if needed.
  • Makes estimation cost for the treatment and operation.
  • Coordinates with business office relating to business promotion, discounts and various forms of offers for the patients.
  • Makes refund to the patient in case of advance payments.
  • Informs business coordinator for the new procedure code in the inpatient or changes to that effect.
• Coordination:
  • Builds coalition with the various departments for speedy processing of patients’ concerns.
  • Takes responsibility of Business Office Coordinator in his absence/crisis situation.
  • Act as a front line or central point of contact for all the departments of the hospital relating to all issues related to approval section.
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.

Requirements

Education/ Professional Qualification:

• Diploma holder or College Graduate

Experience:

• At least (2) years of experience in the same field

Job Description

ABOUT THE FUNCTION

This function is to ensure exceptional Guest experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our products, by delighting them from welcome until farewell. The function is to maintain the established standards of cleanliness in rooms and public areas according to standards set by the hotel and ensure orderliness and attractive condition of rooms, floors, lift landings, corridors and pantries.