Job Description

ABOUT THE FUNCTION

This Engineering function is responsible for maintenance and planning across the hotel to ensure full availability and serviceability of hotel facilities and to minimise disruption for guests. It is responsible for overseeing all repair work, preventative maintenance and reconstruction work is completed to standard, as well as ensuring functional emergency recovery plans.  

Job Purpose / Objective 

Assume responsibility in handling patient and high and complex volume of inquiries, booking, confirmation, reschedule & cancellation of appointment through phone calls.

Key Responsibilities / Accountabilities  

• Appointment:
  • Handle patient appointment (book, confirm, cancel & reschedule).
  • Handle telephone inquiries.
• RCO:
  • Send call request through the system to be able to view by concerned doctors in order to provide immediate action.
  • Email their Supervisors if call request is sent more than once to the doctor.
  • Prepare Daily & Weekly RCO Report and send to Call Center Supervisors.
• Reschedule/Cancellation:
  • Make a return call after receiving feedback from patients through IVR system for rescheduling.
  • Inform patients through phone call if there is a closure of doctor’s clinic in a particular day and provide them options to reschedule or transfer to other doctors or clinic timings.
• Quality Assurance :
  • Receive patients complaint and raise it to concerned department through Continuity Of Care (COC) system.
  • Prepare Daily COC Report and send to Call Center Supervisors.
• Other Responsibilities:
  • Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.
  • Adhere to HMG policy and procedures.
  • Follow delegated lines of authority, maintains ongoing effective and proper communication with the superior and colleagues.
  • Guide and orient new staff.
  • Support the supervisor in administrative tasks.
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.
  • Perform other applicable tasks and duties assigned within the realm of her/his  knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Bachelor, preferably having certification in English Language Certificate or Telephone Etiquette and Customer Service. 

Experience

• Two years experience in the same field.

Job Description

ABOUT THE FUNCTION

This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell. 

KEY RESPONSIBILITIES:

• Manage annual account volume and wallet share and identify opportunities to increase sales of digital services products along with core telecom products
• Lead contract negotiations and close deals involving all parts of the organization (bid management, solution architects, finance, legal etc.)
• Develop detailed understanding and maintain strong professional relationships of the customer organization including key decision makers and influencers
• Develop key account plans identifying opportunities and strategies to capture them (including key stakeholders involved and actions needed for winning)
• Understand competitor offerings, value propositions and key strengths and develop plan to anticipate and respond to competitor actions.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in marketing/ business administration/ engineering/technology.
• 4+  years of experience in media/Telecom/IT services companies as a key account manager or senior sales manager

Job Purpose / Objective :

Responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner to the Executive Director-Pharmacy Services.

Key Responsibilities / Accountabilities  :

• Perform secretarial duties for administrative and management staff.
• Receive and assist visitors and telephone callers, referring them to appropriate individuals.
• Maintain calendar and arranges meetings. Answer inquiries and makes travel arrangements for the Executive Director.
• Assist the Executive Director with special projects as assigned to him.
• Coordinate with Departmental Secretaries regarding inter – hospital notifications.
• Check and arrange General Director’s office from time to time.
• Gather the monthly schedule of In-Patient and Out-Patient Pharmacies to be posted in bulletin board.
• Request new position, promotion and replacement of staff needed in Pharmacy Admin, In-Patient and Out-Patient pharmacy thru HRIS online.
• CATS Timekeeper of the department such as checking of employee’s attendance, applying of leaves/ holidays, submitting Monthly Time Sheet.
• Apply and approve of leaves, vacations, exit-clearance in online application.
• Prepare for the request of screen access, email and internet, “0” access and system enhancement needed by the staff.
• Request office supplies thru online application/ Jarir online request and follow up on approval of HOD and to purchaser.
• Responsible in making purchase request, material request, checking of office supplies from time to time, transfer of goods and sending empty toner to property control department.
• Receive CV’s, prepare PQD, call the applicants for appointment interview, send it to designated pharmacies and send it back to HR.
• Responsible for incoming and outgoing of documents, keeping the files in safe and for future reference.
• Receive, send fax and filing of P. O’s to company and pharmacy store.
• Responsible for sending office job order.
• Participate in, and lead person-centred care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable task and duties assigned within the realm of his knowledge, skill and abilities. 

Requirements

Education/ Professional Qualification:

• Educational: Diploma Holder or Bachelor’s Degree
•  Professional : Business Administration, Secretarial Management

Experience:

• Two or more years of experience in in the same field; Hospital experience preferred.

Professional Licensing / Certification / Training:

• Certification: Relevant Certification
•   Licensing : N/A

Job Description

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out. 

Job Purpose / Objective

Drives heavy duty trucks and heavy goods vehicles; loads and unloads such vehicles and delivers heavy equipment or goods to various locations.

Key Responsibilities / Accountabilities

• Drives assigned vehicles as directed to transport Materials.
• Operates vehicles in a safe and efficient manner.
• Maintains vehicles assigned to him in clean and good condition at all times.
• Inspects vehicles prior to taking on final trip of the shift.
• Observes and reports damage on vehicles log.
• Reports any repair or maintenance work required on assigned vehicle to dispatcher.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform any applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Educational  : High School Certificate

Experience

• At least 3 years’ experience in the same field.

Professional Licensing / Certification / Training

• Valid Saudi Driving License “Rukhsa Amomi”

Job Description

• Genuine service personality, with high EQ. 
• Minimum of a high school diploma in Catering / College degree in Hotel Management or a related field is preferred.
• Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company. 
• Good knowledge of local food hygiene and HACCP guidelines.

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Job Description

This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell. 

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Job Description

Assisting in achieving of Area sales target in Integrated Business Solutions and assisting customers with required information, price structure, etc.., and maintaining the team spirit.

Skills

• Three years experience in Sales, one out of it in Integrated Business Solutions domain.
• Communication skills.
• Highly organized, team player and dedicated to achieve targets.
• Dynamic personality .
• Knowledge in Computer Applications (Microsoft Office).
• Must have an Excellent command of both Arabic & English.
• For Non Saudi Candidates must have transferable Iqama.
• Must have a valid driving License (Car is a plus).

Education

Bachelor Degree, Electronic Engineering / Electromechanical Engineering / IT / Industrial Engineering / Marketing

Job Purpose / Objective:

Coordinator Admission functions to ensure that all functions of the admission Office are carried out efficiently and effectively.

Key Responsibilities / Accountabilities:

• Admit patient according to Hospital policies and procedures.
• Obtain applicant information by requesting completed applications and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.
• Resolve patient/family dissatisfactions by investigating concerns.
• Prepare daily report of all admitted patients from the last day (mid-night) with their payment status.
• Receive patients for Admission from Out Patient Department (OPD), clinics, Emergency Room and Direct Admission.
• Prepare admissions reports by collecting, analyzing, and summarizing data and trends.
• Protect HMG reputation by keeping information confidential.
• Ascertain room availability from the ward level staff and advices patient concerning room rates and admission requirements.
• Coordinate the room assignment and notifies the appropriate department.
• Advice patient concerning room rate, treatment plans and admission requirements.
• Ensure that admission formalities are completed without delay and with courtesy towards the patients from and other documentation requirement must be as complete accurate as possible, including necessary faxes for company approval for the admission and treatment plan.
• Maintain records of staff sickness and absence for other causes, reporting to the Admission Supervisor/Patient Relations Supervisor.
• Implement appropriate policies and procedures to achieve the hospital goals objectives in pursuit of standard of Care, Quality performance improvement.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.
• Perform other applicable tasks assigned within the level of his/her competence as required by the admission supervisor.

Requirements

Education/ Professional Qualification:

• Educational : Diploma holder or College Graduate

Experience:

• At least 2 years’ experience in the same field

Professional Licensing / Certification / Training:

• N/A