Description

Job Purpose / Objective 

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Key Responsibilities / Accountabilities  

• Register Patient information completely in English and Arabic in Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Support Supervisor in administrative tasks.
• Orient and guide new staff.
• Maintain confidentiality of patient information at all the times.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

1.    High School; preferably Diploma holder or College Graduate

Experience 

1.    At least three (3) years of experience in the same field.

KEY RESPONSIBILITIES R:ESPONSIBILITIE

•Develop the risk based annual plan, aligned with business strategies, for assurance over Fintech top risks and supporting major business initiatives and reflecting leading audit practices

•Ensure continuous development and maturity in the area of Fintech audit as per business, risk and compliance requirements

•Maintain a comprehensive view of all risk areas (financial, operational, IT, compliance) impacting the FinTech business, identifying emerging risks and ensuring effective control frameworks are in place. Lead the independent assessment of current and emerging risk landscapes, coordinating with Enterprise Risk Management (ERM) for consolidation and prioritization of risks.

•Plan and execute assurance activities related to Fintech interests and ensure business goals are achieved including risk based Internal Audits, cross sectional integrated assignments, continuous assurance initiatives, audits required for compliance to statute, regulation, contract or industry association, due diligence reviews, investigations and prevention activities

•Analyze and assess Fintech threats, risks and controls in e& and related entities to ensure compliance with regulations

•Review feedback received from audit stakeholders upon completion of audit work and ensure that highlighted concerns are addressed

•Liaise and manage the relationship with external stakeholders (e.g. regulators etc.), if required, to ensure compliance with statutory requirements

•Prepare and maintain strategic approaches for providing assurance over current and emerging key risk areas in Fintech

•Review relevant literature, research papers, standards and identify emerging risks, new best practices and new approaches and adopt as applicable

•Lead special projects for Fintech and/or coordinate with the Consulting SPOC for the section

•Direct assurance engagements in the area of expertise including assessing and reviewing assignment planning; assessing and reviewing risk assessments; coordinating the assignment process with stakeholders; escalating any challenges; providing direction and SME input; conducting elements of the review; visiting all selected physical locations for review; assessing the quality of work products; guiding the process of agreeing action plans and finalizing audit reports

•Within area of expertise, support Special Audit through identification of red flags indicating fraud, evaluating the indicators of fraud and deciding whether further action is necessary, evaluating the effectiveness of controls, contributing expertise to, investigations and supporting preventive audit initiatives

•Manage relationships with key internal and external stakeholders (e.g., senior leadership, Audit Committee, regulators, etc.) to ensure effective assurance over FinTech audits and business initiatives. Ensure timely circulation of audit findings and ensure that feedback from stakeholders is addressed appropriately. Prepare and submit detailed audit reports for internal stakeholders, including Audit & Risk Committee, Board, and other relevant committees.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in finance/ accounting/ computer science/ information systems and equivalent; Internationally recognized professional auditing qualification (CA, CPA, ACCA, CIA), 
• CISA, Masters in related discipline

Job Description

•Utilize analytical tools, to drive Business Analysis activities, market research, business intelligence and end-to-end performance reporting, to provide decision quality information to management to support business growth.

•Apply structured variance analysis for all revenue components to identify risks and opportunities.

•Develop performance dashboard and KPI metrics across the Business Department Divisions, to monitor, track and report performance of various functions, identify and recommend to management potential areas of improvement.

•Consolidate and communicate best practices and industry/market strategic trends across Business Divisions, to ensure alignment, developing the knowledge base, and support business growth

•Provide direct support to the Head, Business Strategy & Execution Excellence and take the lead in the development of financial reporting, planning, financial and operational KPIs / dashboards, and exception reporting for various areas of Business department.

•Provide the required analytics to support business strategy formulation, definition of strategic projects and initiatives.

•Enhance automation in all aspects of reporting and database management.

•Provide weekly, bi-weekly and monthly reports to TDRA (KPIs and stats).

•Evolve and implement new metrics to measure performance across all Business divisions and functions.

•Conceptualize underlying business needs to be addressed, and information related to the products and projects requirements. Track and report progress to ensure proper fulfilment.

•Stays abreast of best practices, developments, competitive service offerings and telecom industry trends

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in commerce / economics / Telecom / Technology
• 6+ years working experience in Business Planning & Performance / Strategy / Finance / Technology

Description

Job Purpose / Objective 

Support the assigned project from the stage of design conceptualization up-to the stage of full fledge project functioning. Heat Load, Mechanical Service Design Conceptualization, Working Drawings & Related Calculation.

Key Responsibilities / Accountabilities  

• Perform a wide variety of Mechanical assignments by applying Mechanical design standards, practices, and techniques.
• Prepare and review CAD drawings, renderings, layouts, study models, construction documents, and colour boards. Ensures compliance with applicable codes, standards, and client requirements.
• Provide technical guidance to lower-level Designer/Draftsman working on the same project.
• Conceptualize a design and its audit as per the requirement.
• Transform the concept into detailed working drawing.
• Visit Project site and work with engineering and construction units at project.
• Make presentations to management as and when requested related to the assigned project.
• Meet project timelines within the budgeted amount.
• Spearhead the project to achieve best standards and efficiency.
• Perform other responsibilities associated with this position as may be appropriate.

Requirements

Education/ Professional Qualification

Bachelor’s Degree in Mechanical Engineering

Experience

Two (2) years of progressive experience of mechanically design of the building and project coordination of large nature or other related areas in a large multi-size organization.

Professional Licensing / Certification / Training

Certification : Relevant Certificate

Licensing : Saudi Council of engineering

Job Description

1. Develop product knowledge by keeping up to date with service and product offerings as made available by Etisalat 
2. Sales of Etisalat products and services in the Store
3. Providing product and service information to the customers
4. Proactively demonstrate services to customer ensuring their satisfaction that reflect in NPS, aiming for high scores
5. Sell products and services to customers according to customer needs
6. Ensure process, guidelines & policies adherence in all transactions 
7. Use range of tools and techniques available to structure and manage different types of customers and close sales (internet, marketing material, interactive areas and tools)
8. Ensure Retail Customer Journey is implemented as per the directions
9. Follow, ensure & adhere to WFM report
10. Collect payments from customers in a secure and orderly manner
11. Respond to customer enquiries & follow the process in getting the information from Retail knowledge source
12. Assist subscribers in maintaining and updating customer accounts
13. Adhere to Etisalat standards in all activities and tasks (Great Service, Great Sales, Great Standards and Great People)
14. Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations
15. Handle and count cash and other payments, responsible for reconciling payments against system records daily
16. Collect and verify required documentation, such as National ID, forms and receipts as per TDRA regulations 
17. Follow TDRA and Etisalat by e& guidelines and showing the full adherence of process and procedures. 
18. Assume responsibility for tasks delegated by Store Manager or Duty Manager
19. Demonstrate the cross/up sales activities to maximize the Etisalat by e& share and revenue and increase the sales baseline SMS content and ensuring SMS is rolled out to customers according to the plan

QUALIFICATIONS & EXPERIENCE

• High School (10+2) + Diploma Holder OR Degree Holder (Bachelors)
• Jr. Sales Executive of experience in Sales/Customer Relationship or similar capacity

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Description

Job Purpose / Objective

Supervisor and coordinate the promotion of HMG brand and services to the consumer, patients and medical audiences at project level and responsible for the day to day running of the Marketing Department and its functions.

Key Responsibilities / Accountabilities

• Prepare and implement an annual marketing plan in coordination with corporate Marketing division with all detail for the year’s activity to meet agreed Marketing objectives.
• Ensure effective, branded marketing communications including the website, social media, print communication, and advertising.
• Supervise special projects such as PR events, launches, marketing campaigns etc.
• Liaise with all department managers in-house, in creating marketing pieces for different areas e.g. Booklet, newsletter, brochure etc.
• Work closely with head of departments to ensure clear marketing message to audience and marketing support and research and evaluating new opportunities for the business, and customer needs and insights.
• Maintain awareness of competitor activity and general healthcare updates and perform analysis of the effectiveness marketing efforts.
• Manage relationship with key personnel in Pharmaceutical and Medical Device industries with a view to confirming on-going sponsorship of hospital events.
• Coordinate the appearance of all print and electronic materials such as letterhead, use of logo, brochures, etc.
• Evaluate marketing opportunities based on discussion and competitor analysis.
• Ensure all internal marketing communications are coordinated, support marketing plan objectives and are an effective expenditure of resources.
• Oversee customer/patient communications across all HMG Marketing channels including email campaigns, seasonal campaigns, advertising campaigns and display adverts.
• Handle event and visitor protocol and ensure that all visual merchandising in all areas are consistent with the guidelines of brands.
• Prepare and issue on-going reports on all activities to General Director.
• Review performance of staff and perform counselling on unsatisfactory performance. In addition, discuss personnel and administrative issues and address and solve problems among staff.
• Perform other applicable task and duties assigned within the realm of his/ her knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Bachelor’s Degree in Marketing or Business Administration or related field

Experience

• Three (3) years of relevant experience, ideally in the healthcare related field.

Description

Job Purpose / Objective

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG. 

Key Responsibilities / Accountabilities  

• Register Patient information completely in English and Arabic n Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Maintain confidentiality of patient information at all the times.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

High School; preferably Diploma holder or College Graduate

Job Purpose / Objective 

Assume responsibility in handling patient and high and complex volume of inquiries, booking, confirmation, reschedule & cancellation of appointment through phone calls.

Key Responsibilities / Accountabilities  

• Appointment:
  • Handle patient appointment (book, confirm, cancel & reschedule).
  • Handle telephone inquiries.
• RCO:
  • Send call request through the system to be able to view by concerned doctors in order to provide immediate action.
  • Email their Supervisors if call request is sent more than once to the doctor.
  • Prepare Daily & Weekly RCO Report and send to Call Center Supervisors.
• Reschedule/Cancellation:
  • Make a return call after receiving feedback from patients through IVR system for rescheduling.
  • Inform patients through phone call if there is a closure of doctor’s clinic in a particular day and provide them options to reschedule or transfer to other doctors or clinic timings.
• Quality Assurance :
  • Receive patients complaint and raise it to concerned department through Continuity Of Care (COC) system.
  • Prepare Daily COC Report and send to Call Center Supervisors.
• Other Responsibilities:
  • Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.
  • Adhere to HMG policy and procedures.
  • Follow delegated lines of authority, maintains ongoing effective and proper communication with the superior and colleagues.
  • Guide and orient new staff.
  • Support the supervisor in administrative tasks.
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.
  • Perform other applicable tasks and duties assigned within the realm of her/his  knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Bachelor, preferably having certification in English Language Certificate or Telephone Etiquette and Customer Service. 

Experience

• Two years experience in the same field.