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Patient Services Coordinator - 2

1 open positions

Job Purpose / Objective  

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Key Responsibilities / Accountabilities   

  • Register Patient information completely in English and Arabic n Patient Health Record System -VIDA in complete, accurate and timely manner.
  • Provide the newly registered patients with their health record numbers.
  • Verify patient’s medical record number either through the Patient’s card or through the computer system.
  • Check appointments or ascertain needs of visitors/patients and directs them accordingly.
  • Ensure patient identity verification before issuing any invoices
  • Generate the consultation and the medical procedure invoices.
  • Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
  • Maintain cleanliness in his/her assigned reception area.
  • Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
  • Attend to telephone inquiries.
  • Maintain confidentiality of patient information at all the times.
  • Participate in person-centered care initiatives undertaken by HMG.
  • Enrich patient experience with compassion, respect and dignity.
  • Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.
Requirements


Education/ Professional Qualification

High School; preferably Diploma holder or College Graduate

--Riyadh--
Full-Time

Admission Coordinator

1 open positions

Job Purpose / Objective:

Coordinator Admission functions to ensure that all functions of the admission Office are carried out efficiently and effectively.

Key Responsibilities / Accountabilities:

  • Admit patient according to Hospital policies and procedures.
  • Obtain applicant information by requesting completed applications and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.
  • Resolve patient/family dissatisfactions by investigating concerns.
  • Prepare daily report of all admitted patients from the last day (mid-night) with their payment status.
  • Receive patients for Admission from Out Patient Department (OPD), clinics, Emergency Room and Direct Admission.
  • Prepare admissions reports by collecting, analyzing, and summarizing data and trends.
  • Protect HMG reputation by keeping information confidential.
  • Ascertain room availability from the ward level staff and advices patient concerning room rates and admission requirements.
  • Coordinate the room assignment and notifies the appropriate department.
  • Advice patient concerning room rate, treatment plans and admission requirements.
  • Ensure that admission formalities are completed without delay and with courtesy towards the patients from and other documentation requirement must be as complete accurate as possible, including necessary faxes for company approval for the admission and treatment plan.
  • Maintain records of staff sickness and absence for other causes, reporting to the Admission Supervisor/Patient Relations Supervisor.
  • Implement appropriate policies and procedures to achieve the hospital goals objectives in pursuit of standard of Care, Quality performance improvement.
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.
  • Perform other applicable tasks assigned within the level of his/her competence as required by the admission supervisor.
Requirements

Education/ Professional Qualification:

  • Educational : Diploma holder or College Graduate

Experience:

  • At least 2 years’ experience in the same field

 

--Riyadh--
Full-Time

Government Relation Specialist

1 open positions

Job Purpose / Objective

Prepare paper works for submission to Passport Office, Labor Office, Visa Extension and other government offices for obtaining exit and re-entry visa, obtaining new or renewal of Iqama, transfer of sponsorship, change profession, passport renewals and other documents concerning government issues.

Key Responsibilities / Accountabilities

  • Acknowledge and input personal information, passport and employment contract information of new employees in the Lynx and secure passport, no objection certificate and release letter properly in individual filling cabinet of the employee.
  • Initiate requirements to submit and register/ and new employee in the Labor Office to acquire work permit license needed for Iqama application and delete exit employee in their system.
  • Collect Iqama and other important document from employee, forward it along with other requirement to for renewal.
  • Prepare cash Inventory and payment order form of government related expenses and to be submitted to Govt. Relations Supervisor for verification and payment.
  • Prepare, arrange and submit the requirement for application of Iqama to Passport Office. Upon receipt of new Iqama photocopy and retain in the file and issue original to employee.
  • Ensure that employee has a valid exit and re-entry visa once (1) month before the actual travel date of the employee.
  • Conduct monthly inventory of passports and monitor the in/out report to ensure that passports are safe, valid and well maintained.
  • Ensure that legal residence status is attained for HMG employees and their authorized dependents and that Iqama are always kept valid with the employees.
  • Maintain and update the computerization of system used by GR for visa, passport, Iqama and other related date.
  • Ensure that the Clearance and final settlement of the employee is processed by Finance Department and that the employee has zero accountability with HMG prior to releasing the passport. The vacationing employee has accomplished the Clearance Form.
  • Follow up status of employees who had been given release letter and assure transfer of sponsorship.
  • Participate in person-centered care initiatives undertaken by HMG.
  • Enrich patient experience with compassion, respect and dignity.
  • Perform other applicable tasks and duties assigned within the realm of his/her knowledge, skills and abilities.
Requirements

Education/ Professional Qualification

  • College Graduate or Diploma holder

Experience

  • Minimum of One years’ experience in handling Government Relations related transactions. 

 

--Riyadh--
Full-Time

Patient Relations Coordinator - 1

1 open positions

Job Purpose / Objective

Coordinate and contact patients in inpatients area and resolve patients’ complaints, obtain suggestions and settle unusual situations with complete patient satisfaction and ensure a high level of quality care and services to patients and their families.  

Key Responsibilities / Accountabilities

  • Coordinate with all the Inpatient Services concerns in all routine and necessary matters and take charge of all basic needs related to Patient Care.
  • Serve as liaison between the HMG, patients and their families and perform all coordinator functions common to the unit level as required.
  • Explain the HMG's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members.
  • Discuss the patients’ issues with line manager on all pending issues.
  • Collect patient’s suggestions, questionnaires and forwards to the concerned department for necessary actions.
  • Organize and guide patients, visitors and guests for necessary matters
  • Attend Patient Relations program/meetings for staff to improve communicating with patient.
  • Perform professional patient care services, assist and take charge of all basic needs related to patient.
  • Maintain cleanliness in his/her assigned reception area.
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.
  • Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.
Requirements

Education/ Professional Qualification

1. Educational  : College graduate or Diploma holder

2. Professional : Any discipline, preferably in Health Administration.

Experience 

At least three year of relevant experience.

 

--Riyadh--
Full-Time

Quality Improvement Supervisor

1 open positions

Job Purpose / Objective

Responsible for monitoring Quality Improvement and supply chain quality improvement activities across HMG and participate in maintaining the standards and practices at all times.

Key Responsibilities / Accountabilities

  • Review and implement the policies, procedures and plans of the Supply Chain Management.
  • Responsible for the implementation of Quality Improvement and ensure implementation of National/ International accreditation standards.
  • Educate and train staff on Quality Improvement.
  • Participate in processes improvement (Quality Improvement) for all the department in coordination with department coordinators based on the approved criteria.
  • Coordinate data collection, validation analysis, trending and benchmarking.
  • Conduct periodic compliance surveys on quality improvement.
  • Review quality improvement and safety findings, and formulate recommendations to improve the quality of services.
  • Participate in person-centered care initiatives undertaken by HMG.
  • Enrich patient experience with compassion, respect and dignity.
  • Perform other relevant tasks assigned as requested by department managers/directors.
Requirements

Education/ Professional Qualification

  • Bachelor’s Degree in Quality Management or Administration

Experience

  • Minimum of five (5) years working experience.
  • Must be involved directly in national (SFDA) and international accreditation (JCIA) process in the previous organization.

Professional Licensing / Certification / Training

  • Relevant Certifications

 

--Riyadh--
Full-Time

Medical Records Coordinator

1 open positions

Job Purpose / Objective :

The Medical Records Coordinator assumes responsibility in coordinating and supervising the work in the department. Responsible for fast delivery of files and giving of daily and monthly census.

Key Responsibilities / Accountabilities  :

  • Acts as liaison between the Medical Records Department and other Departments.
  • Coordinates with the Department Head for any problems in which the Medical Records Department is involve.
  • Coordinates with the Health Support Services Coordinator if there are problems with regards to patient files and patient cards.
  • Responsible in giving evaluation to all Medical Records Staff and submitting it to the Medical Records Supervisor.
  • Ensures responsibilities in giving the patient’s files on time.
  • Liaises with the Nurses and Health Support Services in giving Patient’s files.
  • Liaises with Nurses, Health Support Services Coordinator and Business Office in identifying and solving problems.
  • Responsible in preparing the daily and monthly statistics reports.
  • Responsible in looking for a missing patient files.
  • Assumes responsibility in practicing confidentiality in patient files.
  • Responsible in following assignments to the staff and coordinate with the scheduling of the Medical Records staff.
  • Complies with the standards laid down by the joint Commission International Accreditation (JCIA)/ Central Board for Accreditation of Healthcare Institutions (CBAHI).
  • Reports to Medical Coordinator for any violation of Medical Records documentation (MRD) and Policies and Procedures (P&P).
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.
  • Performs other applicable tasks and duties assigned within the realms of his/her knowledge, skills and abilities.
Requirements

Education/ Professional Qualification:

  • Diploma preferably Bachelor’s Degree
  • Any discipline, preferably in Medical Discipline

Experience:

  • At least 2 years experience in the same field.

 

--Riyadh--
Full-Time

Analyst - Technology Projects Invoice Certification

1 open positions

KEY RESPONSIBILITIES:

  • Manage and review the invoices with the technology section.
  • Review contracts, orders, and sales reports to gather necessary data for invoice preparation.
  • Prepare monthly Financial Reporting by extracting data from ERP, reconciling, and ensuring all the month-end tasks are completed.
  • Collect all the essential information to plan the cost estimates for various telecom Products/Projects.
  • Support decision support activities through multiple reports with detailed Analysis.
  • Work with Technology & IT teams to support costing and benchmarking activities.
  • Do the business analysis and prepare business cases for different projects/products/services.
  • Prepare Cost comparison for different solutions and do the TCO and NPV analysis.
  • Do the analysis and prepare reports for cost optimization initiatives. 
  • Provide analysis to oversee expenditure and identify spending trends to facilitate high-level decision-making for the management.
  • Provide cost estimation analysis during change process and advise of cost impact of changes. Track and monitor activity.
  • Analyze and follow up on projects status and cost control.
  • Do Budget & Cost Variance Analysis.

QUALIFICATIONS & EXPERIENCE

 

--Abu Dhabi, Abu Dhabi, United Arab Emirates--
Full-Time

Patient Relations Coordinator

1 open positions

Job Purpose / Objective  

Coordinate and contact patients in inpatients area and resolve patients’ complaints, obtain suggestions and settle unusual situations with complete patient satisfaction and ensure a high level of quality care and services to patients and their families.

Key Responsibilities / Accountabilities   

  • Coordinate with all the Inpatient Services concerns in all routine and necessary matters and take charge of all basic needs related to Patient Care.
  • Serve as liaison between the HMG, patients and their families and perform all coordinator functions common to the unit level as required.
  • Explain the HMG's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members.
  • Discuss the patients’ issues with line manager on all pending issues.
  • Collect patient’s suggestions, questionnaires and forwards to the concerned department for necessary actions.
  • Organize and guide patients, visitors and guests for necessary matters
  • Attend Patient Relations program/meetings for staff to improve communicating with patient.
  • Perform professional patient care services, assist and take charge of all basic needs related to patient.
  • Maintain cleanliness in his/her assigned reception area.
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.
  • Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.
Requirements

Education/ Professional Qualification

1. Educational  : College graduate or Diploma holder

2. Professional : Any discipline, preferably in Health Administration.

Experience 

At least One year of relevant experience.

 

--Riyadh--
Full-Time

Patient Services Coordinator - 2

1 open positions

Job Purpose / Objective  

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Key Responsibilities / Accountabilities   

  • Register Patient information completely in English and Arabic n Patient Health Record System -VIDA in complete, accurate and timely manner.
  • Provide the newly registered patients with their health record numbers.
  • Verify patient’s medical record number either through the Patient’s card or through the computer system.
  • Check appointments or ascertain needs of visitors/patients and directs them accordingly.
  • Ensure patient identity verification before issuing any invoices
  • Generate the consultation and the medical procedure invoices.
  • Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
  • Maintain cleanliness in his/her assigned reception area.
  • Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
  • Attend to telephone inquiries.
  • Maintain confidentiality of patient information at all the times.
  • Participate in person-centered care initiatives undertaken by HMG.
  • Enrich patient experience with compassion, respect and dignity.
  • Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.
Requirements


Education/ Professional Qualification

High School; preferably Diploma holder or College Graduate


Experience 

At least two(2) years of experience in the same field


Professional Licensing / Certification / Training 

Relevant Certificates

 

--Riyadh--
Full-Time

Forklift Technician

1 open positions

Job Description.

Are you looking for a career where you can build a future and make an impact. If this is the job you have been looking, then we would like to hear from you.

An exciting opportunity has recently arisen for the post of Forklift Technician with Express Group, Malta’s leading transport and total logistics operator and the authorised distributor for Hammer Maskin, and Clark Fork Lifters.

The Forklift Technician will be responsible for ensuring optimal operation of machinery and mechanical equipment by completing preventive maintenance requirements on engines, motors, following diagrams, sketches, operations manuals, manufacturer’s instructions, and engineering specifications and troubleshooting malfunctions.

 The selected candidate must:

  • Be able to effectively communicate, verbally and in writing in Maltese and English.
  • Be in possession of a valid certificate to operate Fork Lifters.
  • Be in possession of an auto technician diploma or equivalent accredited at level 3 or higher.
  • Have good working knowledge of computers and conversant with computer applications.
  • Have a good knowledge on electrical components and battery operated lifters.

Benefits & offers:

  • Health Insurance
  • Staff Career Development Scheme
  • Employee referral scheme
  • Employee discounts

A competitive and attractive salary package shall be offered to the chosen candidate.

If you are interested in applying for this opportunity or wish to receive further information, please contact the H]R Department on 25589605 or email your resume at recruitment@expressgroup.com. All applications will be acknowledged and treated with strictest confidence.

.

--Abu Dhabi, Abu Dhabi, United Arab Emirates--
Full-Time

Mechanical Assistant

1 open positions

Job Description.

Are you looking for a career where you can build a future and make an impact? If this is the job you have been looking for, then we would like to hear from you.

An exciting opportunity has recently arisen for the post of Mechanical Assistant on a full-time basis with Express Group, Malta’s leading transport and total logistics operator and the authorised distributor for Hammer Maskin, and Clark Fork Lifters.

The Mechanical Assistant maintaining and repairing, as necessary, any of the Express Trailers Ltd. equipment and ensuring that all the equipment of the Express Group is made readily available, duly repaired and /or serviced, within the shortest time possible to avoid equipment idle time.

The selected candidate must:

  • be able to communicate well in English
  • be very mechanically minded
  • have knowledge of pneumatics and hydraulics
  • have knowledge of vehicle repair
  • have good mechanical background/skills
  • be able to follow instructions
  • be able to use power and hand tools
  • be able to to read service and repair manuals
  • be able to complete assigned tasks in a timely fashion.

Previous experience would be considered an asset.

Benefits & offers:

  • Health Insurance
  • Staff Career Development Scheme
  • Employee referral scheme
  • Employee discounts

A competitive and attractive salary package shall be offered to the chosen candidate.

If you are interested in applying for this opportunity or wish to receive further information, please contact HR Manager on 2558 9602 or email your resume at recruitment@expressgroup.com. All applications will be acknowledged and treated with strictest confidence.

 

--Abu Dhabi, Abu Dhabi, United Arab Emirates--
Full-Time
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