Job Purpose / Objective

Coordinate and perform all activities in billing section, ensure speedy and error free functioning, initiate measures to patient conversion, help approval teams and manage cycle processing time

Key Responsibilities / Accountabilities  

• Control Billing:
  • Scrutinizes the generated bill done by the billing clerk, keep strict checks on the documents.
  • Interfaces with the patients/its family members relating to explanation of bills and doubts arising out of it.
  • Controls and manages all forms of bills received every day, also have measure on the discount being offered on the billing.
  • Trains Team and new employees on the same.
• Billing Operations:
  • Processes the bills with due diligence, explains the bills to patients, contacts the family to pay in advance if needed.
  • Makes estimation cost for the treatment and operation.
  • Coordinates with business office relating to business promotion, discounts and various forms of offers for the patients.
  • Makes refund to the patient in case of advance payments.
  • Informs business coordinator for the new procedure code in the inpatient or changes to that effect.
• Coordination:
  • Builds coalition with the various departments for speedy processing of patients’ concerns.
  • Takes responsibility of Business Office Coordinator in his absence/crisis situation.
  • Act as a front line or central point of contact for all the departments of the hospital relating to all issues related to approval section.
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.
  • Performs other applicable tasks assigned within the level of his/her competence as required by the admission supervisor

Requirements

Job Specifications

Education/ Professional Qualification

• Diploma holder or College Graduate

Experience

• At least One year of experience in the same field

Welcome to Holiday Inn & Suites Al Khobar. At this truly first 5 Stars Holiday Inn & Suite in the World, you'll discover modern design, friendly service, and a wonderful location. In addition to being close to the Eastern Province’s business hubs and commercial district, we are also only a short drive from the Khobar sea-front promenade and steps away from Dhahran Mall. Three worldly dining outlets await you; a fine dining Indian Restaurant that will take you on a culinary journey with the very best of Indian spices, an Italian Restaurant that’ll pamper your taste buds with fresh ingredients, and an all-day dining restaurant that serves international and continental delicacies like no other. Guests may take advantage of a variety of amenities like a swimming pool and an award-winning Spa & Health club to Relax and unwind. With more than 4,000 square meters of meeting space, we have what it takes to cater your business needs, from small board meetings to big conferences and wedding hall; We always have business and leisure travelers in mind. We provide the perfect spaces to connect. Whether it’s flexible meeting spaces for you to host your clients, or celebratory dinner after a successful pitch, we’re there to meet your needs and do your business brilliantly. With rooms, technology, and more space to connect, just imagine the memorable moments you’ll create when everyone gets together for a group, event, or a meeting.

Responsibilities

• Carries out maintenance of structural metal fixtures in kitchen & laundry areas as per the scheduled maintenance program and preventive maintenance program. 
• Assists the engineering or landscape departments with handiwork around the hotel as required.
• Responds to all guest complaints regarding the maintenance of their room or public areas in a timely manner. 
• Performs preventive maintenance in kitchen and laundry room. 
• Responds to work request or room inspection reports submitted by other departments. 
• Responds to all emergency conditions such as fires, power failures, etc. 
• Maintains working area and makes sure that all working areas remain clean at all times. 
• Uses personal safety wares for personal safety while on duty. 

What we need from you:

• A certificate in a specialized field such as Electrical, Mechanical, Refrigeration required 
• Current working knowledge of general maintenance and engineering work 
• Experience in the Maintenance Department of a hotel, hospital, ship, and/or restaurant complex or similar 
• Strong work ethic 
• A passion for delivering great customer service 
• Ability to work without close supervision and within established timeframes

 In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Staybridge Suites brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Description

This function is to ensure exceptional Guest experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our products, by delighting them from welcome until farewell. The function is to maintain the established standards of cleanliness in rooms and public areas according to standards set by the hotel and ensure orderliness and attractive condition of rooms, floors, lift landings, corridors and pantries.

• Plan all Housekeeping operational activities while living up to service standards and procedures. 
• Execution of new projects of projects on time
• Ensure efficiencies in the execution of the projects
• Ensure quality in the execution of the projects
• Identify cost efficiencies in the operations
• Ensure seamless communication with fellow Ambassadors, to enhance service standards. 

Job Description

KEY RESPONSIBILITIES:

• Develops Product marketing strategy by studying economic indicators; tracking changes in supply chain and demand; identifying customers and their current and future needs; and monitoring the competition.
• Recommends (innovative) strategies for winning or maintaining Etisalat position against the competition resources and competencies – list of capabilities and USPs (by product, service, or area).
• Identify competitive and alternative offerings in the market.
• Leads the creation of the recommended product strategy and roadmap for each allocated product line.
• Ensure the implementation of the recommended product strategy and roadmap for the allocated product line, as an owner of P&L for each business line, including budget, revenue, and costing; and profitability of the Smart living/IOT services. 
• Obtains market share by developing marketing plans and Go-to-Market programs for each product and directing promotional support.
• Contributing towards establishing pricing models, schedules, guidelines, and procedures.
• Provides short- and long-term market forecasts and reports by directing market research collection, analysis, and interpretation of market data.
• Managing and achieving the recommendations for appropriate business model and financial targets.
• Completes operational requirements by scheduling and assigning work to employees and following up on work results.
• Developing staff by providing information, educational opportunities, and experiential growth opportunities.
• Understands UAE regulatory and legal frameworks and fully align all relevant business practice to guarantee full compliance with these regulations and laws. 
• Monitors quality assurance measures & standards to ensure compliance with corporation practices and international standards; ensure respective functions effectively support the corporate objectives, targets, standards and procedures.
• Reports and maintains ongoing dialogue with the Senior Vice President and provides updates periodically about operational performance and achievement of key strategic and financial targets.
• Builds and maintain relationships with all internal Etisalat departments, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Responsible for the development and coordination of commercial agreements with the relevant vendors and suppliers.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of business marketing objectives.
• Use effective and organized communication with top management (CXO level) to drive awareness, alignment, engagement and support for the initiatives. 
• Leads and manages a highly engaged, committed, and motivated teams that is in complete alignment with Etisalat corporate strategic direction allocated in each product line.
• Manages, monitors, analyzes and evaluates the section’s on-going key performance indicators from financial, competitive and operational perspectives.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Marketing, Business Administration or Engineering
• 8-10 years into digital innovation role with large team size handling experience 

Job Description

• Genuine service personality, with high EQ. 
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company. 
• Conduct all operational tasks in Front Office while living up to service standards and procedures. 
• Go the extra (s)mile where you can. 
• Prevent complaints and ensure adequate service recovery where needed. 
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart

Job Description

• Genuine service personality, with high EQ. 
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of one-year experience in a similar position in a 5-star hospitality company. 
• A strong command of both written and spoken English is required; additional language is an asset. 

Job Description

• Genuine service personality, with high EQ. 
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of one-year experience in a similar position in a 5-star hospitality company. 
• A strong command of both written and spoken English is required; additional language is an asset. 
• Conduct all operational tasks in F&B Service while living up to service standards and procedures. 
• Go the extra (s)mile where you can. 
• Prevent complaints and ensure adequate service recovery where needed. 
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

Job Purpose / Objective

Coordinate and facilitate Quality team for continuous quality improvement, patient safety and to maintain accreditation status.

Key Responsibilities / Accountabilities

• Coordinate the implementation of the policies, procedures and plans of the hospital based on national and international healthcare standards.
• Participate in all hospital wide committee’s meetings and prepare and review the meeting minutes.
• Coordinate and facilitate implementation of quality Improvement and patient safety plan of the hospital and implementation of National/ International Healthcare Accreditation Standards.
• Facilitate the education and training to all staff on Quality Improvement and Patient Safety.
• Provide assistance to hospital quality teams on quality improvement methodologies and quality indicators as per the national/ international healthcare requirements.
• Monitor compliance with national and international hospital standards.
• Coordinate data collection, validation analysis, trending and benchmarking on periodic basis.
• Conduct periodic quality improvement and patient safety compliance surveys.
• Assist in the development and implementation of patient satisfaction survey tools.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Bachelor’s Degree; preferably in Medicine or Nursing or Hospital Management or Administration from a recognized national or international university.

Experience

• Minimum of Two years of experience in the field of healthcare quality improvement and patient safety or health care administration in a national or international accredited tertiary care

Job Description

• Minimum Certification in Maintenance Engineering or related Technical field / Degree in Electrical/Mechanical Engineering or Facilities Management.
• Minimum 4 – 5 years’ experience as an Engineering Specialist in a Senior Managerial role / similar experience in a 5 star hospitality industry.
• Minimum 10 years’ experience in Hospitality industry. 
• Advanced project management skills, planning and scheduling skills

Job Purpose / Objective:  

The Driver is responsible in operating different types of motor vehicle as directed by his Supervisor/Dispatcher

Key Responsibilities / Accountabilities:

• Drives assigned vehicles as directed to transport materials or personnel.
• Operates vehicles in a safe and efficient manner.
• Maintains vehicles assigned to him in clean and good condition at all times.
• Observes operation schedules for assigned time of stops for discharge and pick-up of passengers.
• Inspects vehicles prior to taking on final trip of the shift.
• Observes and reports damage on vehicles log.
• Reports any repair or maintenance work required on assigned vehicle to dispatcher.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform any applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Job Specifications:

Education/ Professional Qualification

• High School Certificate

Experience

• At least (3) years of experience in the same field

Professional Licensing / Certification / Training

• Valid Saudi Driving License

Job Description

This Engineering function is responsible for maintenance and planning across the hotel to ensure full availability and serviceability of hotel facilities and to minimise disruption for guests. It is responsible for overseeing all repair work, preventative maintenance and reconstruction work is completed to standard, as well as ensuring functional emergency recovery plans.  

WHAT YOU WILL NEED TO SUCCEED

•    Minimum Certification in Maintenance Engineering or related Technical field.

•    Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company. 

•    Good knowledge of preventive maintenance of Hotel assets.

•    Conduct all operational tasks in the Engineering department in line with required service standards and procedures. 

•    Go the extra (s)mile where you can. 

•    Prevent complaints and ensure adequate service recovery where needed. 

•    Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

Job Purpose / Objective  

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Key Responsibilities / Accountabilities   

• Register Patient information completely in English and Arabic n Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Maintain confidentiality of patient information at all the times.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

High School; preferably Diploma holder or College Graduate

Experience 

At least two(2) years of experience in the same field

Professional Licensing / Certification / Training 

Relevant Certificates