Key Responsibilities / Accountabilities 

Control of Approval

• Validate the information’s provided by the customer seeking service from HMG.
• Coordinate multi source transaction of service approvals from various insurance companies.
• Check and validates that each proposal/processed document has all the relevant documents required for processing the claims. It also acts as single point of contract to address the issues.

Patient Services

• Assist patients to process the documents within shortest period of time.
• Act as front liner to while receiving the patient, engage the patient with information and will be single point of contact for the patients.
• Contact the insurance companies on behalf of the patients and update the patients on any issues related to their processing of documents.

Coordination

• Coordinate with the clinic, administrative, claims and Billing departments for speedy processing of patient’s documents.
• Act as back up to Business Coordinator in times of crises.
• Acts as a front-liner or central point of contact for all the departments of the hospital relating to all issues related to approval section.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.

Perform other duties/tasks assigned within the realm of his/her knowledge, skills or abilities.

Requirements

Education/ Professional Qualification

Educational  : College Graduate or Diploma Holder

Experience 

Minimum One (1) year experience in the same field.

Professional Licensing / Certification / Training 

Relevant certifications

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Job Purpose / Objective

Supervisor and coordinate the promotion of HMG brand and services to the consumer, patients and medical audiences at project level and responsible for the day to day running of the Marketing Department and its functions.

Key Responsibilities / Accountabilities

• Prepare and implement an annual marketing plan in coordination with corporate Marketing division with all detail for the year’s activity to meet agreed Marketing objectives.
• Ensure effective, branded marketing communications including the website, social media, print communication, and advertising.
• Supervise special projects such as PR events, launches, marketing campaigns etc.
• Liaise with all department managers in-house, in creating marketing pieces for different areas e.g. Booklet, newsletter, brochure etc.
• Work closely with head of departments to ensure clear marketing message to audience and marketing support and research and evaluating new opportunities for the business, and customer needs and insights.
• Maintain awareness of competitor activity and general healthcare updates and perform analysis of the effectiveness marketing efforts.
• Manage relationship with key personnel in Pharmaceutical and Medical Device industries with a view to confirming on-going sponsorship of hospital events.
• Coordinate the appearance of all print and electronic materials such as letterhead, use of logo, brochures, etc.
• Evaluate marketing opportunities based on discussion and competitor analysis.
• Ensure all internal marketing communications are coordinated, support marketing plan objectives and are an effective expenditure of resources.
• Oversee customer/patient communications across all HMG Marketing channels including email campaigns, seasonal campaigns, advertising campaigns and display adverts.
• Handle event and visitor protocol and ensure that all visual merchandising in all areas are consistent with the guidelines of brands.
• Prepare and issue on-going reports on all activities to General Director.
• Review performance of staff and perform counselling on unsatisfactory performance. In addition, discuss personnel and administrative issues and address and solve problems among staff.
• Perform other applicable task and duties assigned within the realm of his/ her knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Bachelor’s Degree in Marketing or Business Administration or related field

Experience

• Three (3) years of relevant experience, ideally in the healthcare related field.

Job Purpose / Objective

Perform complex accounting procedures one or more of the areas such as general accounting, accounts payable, accounts receivable or related financial area and perform complex accounting procedures according to set guidelines and prepare and examine financial records, accurately and perform overviews of the financial operations of a business in order to help it run efficiently.

Key Responsibilities / Accountabilities

• Perform general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements, such as balance sheets, profit-and-loss statements and capital expenditure schedules.
• Prepare, record, analyze and report accounting transactions and ensure the integrity of accounting records for completeness, accuracy and compliance with accepted accounting policies and principles.
• Provide financial support including forecasting, budgeting and analyzing variations from budget.
• Analyze and prepare statutory accounts and financial statements and reports.
• Conduct or assist in the documentation of accounting projects.
• POS entry & the necessary action needed to do the proper reconciliation.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties within the realm of his/her knowledge, skills and abilities, commensurate with his/her assignment.

Requirements

Education/ Professional Qualification

• Bachelor’s Degree
• Commerce, Accountancy or relevant discipline 

Experience

• At least (3) years of post-graduation experience. 

Key Responsibilities / Accountabilities  

• Adhere to all HMG policies including obtaining an invoice before the procedure.
• Refer any new patient to any Dermatologists for further explanation and securing consent.
• Refer patients to any Dermatologists for any problems encountered during and after the treatment.
• Communicate in a polite, accurate and timely manner. Should learn to respect the patient’s decision.
• Prepare the patient before and after the treatment and to provide privacy.
• Responsible in giving health instruction regarding pre and post treatment.
• Monitor and report any machine and its accessories damages or any problems encountered anytime to her CN, HN including to the Bio-Medical engineers.
• Maintain confidentiality of all her patient’s treatment specifically the patient’s record.
• Book the client/ patient for the next appointment.
• Responsible with the after care of all used items.
• Complete all documentations once treatment been done including the parameters used clearly and accurately for reference.
• Orient and assist new staffs in the unit. Identify the limitation the new staff has and to be able to help develop her skills.
• Provide patient and family education as per need.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his work.

Requirements

Education/ Professional Qualification

Diploma, preferably Bachelor’s Degree in Nursing or Laser Technology or equivalent

Experience

Two (2) Years of previous laser experience as a Laser Technician / Laser Staff Nurse is preferred.

Professional Licensing / Certification / Training

Valid Saudi Council Registration

Job Purpose / Objective :

Coordinate and perform all activities in billing section, ensure speedy and error free functioning, initiate measures to patient conversion, help approval teams and manage cycle processing time.

Key Responsibilities / Accountabilities  :

• Control Billing:
  • Scrutinizes the generated bill done by the billing clerk, keep strict checks on the documents.
  • Interfaces with the patients/its family members relating to explanation of bills and doubts arising out of it.
  • Controls and manages all forms of bills received every day, also have measure on the discount being offered on the billing.
  • Trains Team and new employees on the same.
• Billing Operations:
  • Processes the bills with due diligence, explains the bills to patients, contacts the family to pay in advance if needed.
  • Makes estimation cost for the treatment and operation.
  • Coordinates with business office relating to business promotion, discounts and various forms of offers for the patients.
  • Makes refund to the patient in case of advance payments.
  • Informs business coordinator for the new procedure code in the inpatient or changes to that effect.
• Coordination:
  • Builds coalition with the various departments for speedy processing of patients’ concerns.
  • Takes responsibility of Business Office Coordinator in his absence/crisis situation.
  • Act as a front line or central point of contact for all the departments of the hospital relating to all issues related to approval section.
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.

Requirements

Education/ Professional Qualification:

• Diploma holder or College Graduate

Experience:

• At least (2) years of experience in the same field

Job Description

ABOUT THE FUNCTION

This function is to ensure exceptional Guest experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our products, by delighting them from welcome until farewell. The function is to maintain the established standards of cleanliness in rooms and public areas according to standards set by the hotel and ensure orderliness and attractive condition of rooms, floors, lift landings, corridors and pantries.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Job Purpose / Objective

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG. 

Key Responsibilities / Accountabilities  

• Register Patient information completely in English and Arabic n Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Maintain confidentiality of patient information at all the times.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

High School; preferably Diploma holder or College Graduate

Experience 

At least one (1) years of experience in the same field

Professional Licensing / Certification / Training 

Relevant Certificates

Job Purpose / Objective  

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Key Responsibilities / Accountabilities   

• Register Patient information completely in English and Arabic n Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Maintain confidentiality of patient information at all the times.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

High School; preferably Diploma holder or College Graduate

Experience 

At least two(2) years of experience in the same field

Professional Licensing / Certification / Training 

Relevant Certificates

Job Purpose / Objective 

Provide minimum level of supervision and support to a small to medium group of housekeepers/maintenance team during their daily activities and special cleaning projects as well as prepare work orders and requisitions for cleaning supplies and equipment.

Key Responsibilities / Accountabilities  

• Monitor cleanliness of the designated area assigned to each housekeeping staff as per the checklist.
• Inspect and monitor quality and quantity of work while in progress or upon completion and advice of additional or corrective cleaning/maintenance applications needed.
• Instruct and assist team housekeeping in on-the-job cleaning procedures and techniques or solve any problems related to housekeeping.
• Ensure that all housekeeping staff complies with the policies and procedures and take necessary disciplinary action as needed.
• Conduct check-up regularly of all machinery and equipment, furniture and curtains and ensure proper maintenance and conditions and inform the Ancillary Services Manager of any damage it may have as per the checklist.
• Make team schedule to ensure adequate coverage as absences or emergencies may require.
• Maintain adequate storage of housekeeping supplies and equipment.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform any applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Educational : Preferably Bachelor's Degree holder
• Professional : Any discipline

Experience

• At least Two (2) years of experience in the same field.

Job Purpose / Objective 

Assume responsibility in coordinate and supervise the work in the department. Responsible for fast delivery of files and giving of daily and monthly census.

Key Responsibilities / Accountabilities  

• Acts as liaison between the Medical Records Department and other Departments.
• Coordinates with the Department Head for any problems in which the Medical Records Department is involve.
• Coordinates with the Health Support Services Specialist if there are problems with regards to patient files and patient cards.
• Responsible in giving evaluation to all Medical Records Staff and submitting it to the HIS Officer.
• Ensures responsibilities in giving the patient’s files on time.
• Liaises with the Nurses and Health Support Services in giving Patient’s files.
• Liaises with Nurses, Health Support Services Specialist and Business Office in identifying and solving problems.
• Responsible in preparing the daily and monthly statistics reports.
• Assumes responsibility in practicing confidentiality in patient files.
• Responsible in following assignments to the staff and coordinate with the scheduling of the Medical Records staff.
• Complies with the standards laid down by the joint Commission International Accreditation (JCIA)/ Central Board for Accreditation of Healthcare Institutions (CBAHI).
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.
• Performs other applicable tasks and duties assigned within the realms of his/her knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Diploma preferably Bachelor’s Degree.
• Any discipline, preferably in Medical Discipline.

Experience

• At least 2 years experience in the same field.

Professional Licensing / Certification / Training

• Relevant Certificates