Job Description

• Maintaining safety and security (Store keys and door locks during opening and closing the store).
• Ensure all repairs and maintenance required for the store, by reporting, escalating and follow up to ensure store operations, brand image ,health & safety are not jeopardized.
• Follow daily floor operation (standard store checklist).
• Manage, monitor and control inventory and merchandising.
• Monitor and control staff all cash & financial transactions within the store. 
• Monitor and check the daily user activity (Sales, Non Sales, SAS utilization & sales ratio). 
• Achieve operational KPIs in Compliances & customer experience such as RQMS, T&C , NPS & Zero invalid complains. 
• Monitor Next Best Action (NBA) utilization. 
• Accountable to achieve monthly sales targets. 
• Manage employee Work Force Management (WFM) to manage store WT,HT & SL KPIs.
• Team management by leading and supervising the team to ensure meeting the operational demands and requirements like Monitor and control staff rotation including holidays to ensure the store always staffed well to meet customer demand & peak trading periods. 
• Ensure all marketing campaign and communication are delivered and understood to all team members (Active Daily Huddle).
• Ensuring employee productivity, monitoring efficiency of all process and creating positive work environment for employees. 
• Assisting Store Manager in applying the weekly and monthly performance review activities like (Coaching, One to One meeting, short and long term action plans) and ensure having a proper record and documentation. 
• Ensure the team members carried out all staff training modules on time, standardized, and properly attended at any training sessions outside of the store at a high level. 
• Attend & contribute to regular store meetings held by the area manager. 
• Flexible in store duty timing and being on demand and in call in daily, weekend and official holiday (when required) 
• Support and advice solutions for operational issue.
• Coordination with other interdepartmental sections/stake holders RSS, Training, compliance, RLM…..Etc.
• Floor support player like handling customers' requirements, ensuring the customer journey, supporting the staff in sales related issues. 
• Report issues & concerns to your Store Manager in a timely manner.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in related field
• 2-3 years of experience

Job Description

ABOUT THE FUNCTION

This Engineering function is responsible for maintenance and planning across the hotel to ensure full availability and serviceability of hotel facilities and to minimise disruption for guests. It is responsible for overseeing all repair work, preventative maintenance and reconstruction work is completed to standard, as well as ensuring functional emergency recovery plans.  

Job Purpose / Objective 

Assume responsibility in handling patient and high and complex volume of inquiries, booking, confirmation, reschedule & cancellation of appointment through phone calls.

Key Responsibilities / Accountabilities  

• Appointment:
  • Handle patient appointment (book, confirm, cancel & reschedule).
  • Handle telephone inquiries.
• RCO:
  • Send call request through the system to be able to view by concerned doctors in order to provide immediate action.
  • Email their Supervisors if call request is sent more than once to the doctor.
  • Prepare Daily & Weekly RCO Report and send to Call Center Supervisors.
• Reschedule/Cancellation:
  • Make a return call after receiving feedback from patients through IVR system for rescheduling.
  • Inform patients through phone call if there is a closure of doctor’s clinic in a particular day and provide them options to reschedule or transfer to other doctors or clinic timings.
• Quality Assurance :
  • Receive patients complaint and raise it to concerned department through Continuity Of Care (COC) system.
  • Prepare Daily COC Report and send to Call Center Supervisors.
• Other Responsibilities:
  • Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.
  • Adhere to HMG policy and procedures.
  • Follow delegated lines of authority, maintains ongoing effective and proper communication with the superior and colleagues.
  • Guide and orient new staff.
  • Support the supervisor in administrative tasks.
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.
  • Perform other applicable tasks and duties assigned within the realm of her/his  knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Bachelor, preferably having certification in English Language Certificate or Telephone Etiquette and Customer Service. 

Experience

• Two years experience in the same field.

Job Description

ABOUT THE FUNCTION

This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell. 

KEY RESPONSIBILITIES:

• Manage annual account volume and wallet share and identify opportunities to increase sales of digital services products along with core telecom products
• Lead contract negotiations and close deals involving all parts of the organization (bid management, solution architects, finance, legal etc.)
• Develop detailed understanding and maintain strong professional relationships of the customer organization including key decision makers and influencers
• Develop key account plans identifying opportunities and strategies to capture them (including key stakeholders involved and actions needed for winning)
• Understand competitor offerings, value propositions and key strengths and develop plan to anticipate and respond to competitor actions.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in marketing/ business administration/ engineering/technology.
• 4+  years of experience in media/Telecom/IT services companies as a key account manager or senior sales manager

Job Purpose / Objective :

Responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner to the Executive Director-Pharmacy Services.

Key Responsibilities / Accountabilities  :

• Perform secretarial duties for administrative and management staff.
• Receive and assist visitors and telephone callers, referring them to appropriate individuals.
• Maintain calendar and arranges meetings. Answer inquiries and makes travel arrangements for the Executive Director.
• Assist the Executive Director with special projects as assigned to him.
• Coordinate with Departmental Secretaries regarding inter – hospital notifications.
• Check and arrange General Director’s office from time to time.
• Gather the monthly schedule of In-Patient and Out-Patient Pharmacies to be posted in bulletin board.
• Request new position, promotion and replacement of staff needed in Pharmacy Admin, In-Patient and Out-Patient pharmacy thru HRIS online.
• CATS Timekeeper of the department such as checking of employee’s attendance, applying of leaves/ holidays, submitting Monthly Time Sheet.
• Apply and approve of leaves, vacations, exit-clearance in online application.
• Prepare for the request of screen access, email and internet, “0” access and system enhancement needed by the staff.
• Request office supplies thru online application/ Jarir online request and follow up on approval of HOD and to purchaser.
• Responsible in making purchase request, material request, checking of office supplies from time to time, transfer of goods and sending empty toner to property control department.
• Receive CV’s, prepare PQD, call the applicants for appointment interview, send it to designated pharmacies and send it back to HR.
• Responsible for incoming and outgoing of documents, keeping the files in safe and for future reference.
• Receive, send fax and filing of P. O’s to company and pharmacy store.
• Responsible for sending office job order.
• Participate in, and lead person-centred care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable task and duties assigned within the realm of his knowledge, skill and abilities. 

Requirements

Education/ Professional Qualification:

• Educational: Diploma Holder or Bachelor’s Degree
•  Professional : Business Administration, Secretarial Management

Experience:

• Two or more years of experience in in the same field; Hospital experience preferred.

Professional Licensing / Certification / Training:

• Certification: Relevant Certification
•   Licensing : N/A

Job Description

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out. 

Job Purpose / Objective

Drives heavy duty trucks and heavy goods vehicles; loads and unloads such vehicles and delivers heavy equipment or goods to various locations.

Key Responsibilities / Accountabilities

• Drives assigned vehicles as directed to transport Materials.
• Operates vehicles in a safe and efficient manner.
• Maintains vehicles assigned to him in clean and good condition at all times.
• Inspects vehicles prior to taking on final trip of the shift.
• Observes and reports damage on vehicles log.
• Reports any repair or maintenance work required on assigned vehicle to dispatcher.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform any applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Educational  : High School Certificate

Experience

• At least 3 years’ experience in the same field.

Professional Licensing / Certification / Training

• Valid Saudi Driving License “Rukhsa Amomi”

Job Description

• Genuine service personality, with high EQ. 
• Minimum of a high school diploma in Catering / College degree in Hotel Management or a related field is preferred.
• Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company. 
• Good knowledge of local food hygiene and HACCP guidelines.

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Welcome to Holiday Inn & Suites Al Khobar. At this truly first 5 Stars Holiday Inn & Suite in the World, you'll discover modern design, friendly service, and a wonderful location. In addition to being close to the Eastern Province’s business hubs and commercial district, we are also only a short drive from the Khobar sea-front promenade and steps away from Dhahran Mall. Three worldly dining outlets await you; a fine dining Indian Restaurant that will take you on a culinary journey with the very best of Indian spices, an Italian Restaurant that’ll pamper your taste buds with fresh ingredients, and an all-day dining restaurant that serves international and continental delicacies like no other. Guests may take advantage of a variety of amenities like a swimming pool and an award-winning Spa & Health club to Relax and unwind. With more than 4,000 square meters of meeting space, we have what it takes to cater your business needs, from small board meetings to big conferences and wedding hall; We always have business and leisure travelers in mind. We provide the perfect spaces to connect. Whether it’s flexible meeting spaces for you to host your clients, or celebratory dinner after a successful pitch, we’re there to meet your needs and do your business brilliantly. With rooms, technology, and more space to connect, just imagine the memorable moments you’ll create when everyone gets together for a group, event, or a meeting.

Responsibilities

• Carries out maintenance of structural metal fixtures in kitchen & laundry areas as per the scheduled maintenance program and preventive maintenance program. 
• Assists the engineering or landscape departments with handiwork around the hotel as required.
• Responds to all guest complaints regarding the maintenance of their room or public areas in a timely manner. 
• Performs preventive maintenance in kitchen and laundry room. 
• Responds to work request or room inspection reports submitted by other departments. 
• Responds to all emergency conditions such as fires, power failures, etc. 
• Maintains working area and makes sure that all working areas remain clean at all times. 
• Uses personal safety wares for personal safety while on duty. 

What we need from you:

• A certificate in a specialized field such as Electrical, Mechanical, Refrigeration required 
• Current working knowledge of general maintenance and engineering work 
• Experience in the Maintenance Department of a hotel, hospital, ship, and/or restaurant complex or similar 
• Strong work ethic 
• A passion for delivering great customer service 
• Ability to work without close supervision and within established timeframes

 In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Staybridge Suites brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Description

This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell. 

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.