Job Purpose / Objective 

Supervise, organize and coordinate COSMO services, support all patient needs and requirements. Helps in settling patient problems and ensures complete patient satisfaction.

Key Responsibilities / Accountabilities  

• Coordinate with the COSMO Manager in all routine and necessary matters and take charge of all basic needs related to Patient care.
• Implement Patient Services Programs which includes patient’s complaints, suggestions, unusual situations, patient and staff surveys, special patient relations projects, other promotional activities and preparation of Quality Improvement Yearly Plan and Quarterly Report.
• Provide direct supervision to the team in the assigned area and replace or shift them as the case may be depending upon the circumstances & service needs.
• Receive and resolve complaints from the patients, escalate the problem to the COSMO Manager, if not settled.
• Attend all meetings related to the functioning of the COSMO department and frame necessary policies and guidelines to ensure smooth functioning of the department.
• Cover other clinics, in the absence of the respective supervisor, as and when the need arises/instructed/requested accordingly.
• Keep a strict vigil on the performance of team and update the management with an evaluation feedback.
• Arrange and manage the Doctor's schedules keeping in mind the patient's needs and HMG policy in coordination with Nursing (as and when necessary).
• Responsible for arranging clinic schedules.
• Ensure that appropriate charges are billed to the patient. Ensure that refund and/or cancellation of invoice is raised by Patient Service Coordinator by next day and sent to the Finance, duly signed by the COSMO Manager.
• Ensure that the formalities for the procedure like patient consent, insurance clearance, availability of reports, etc., are completed.
• Brief & train the new Patient Services Coordinator staff joining his clinic as per the requirements mentioned in the guideline.
• Monitor and control the Medical representatives and visitors to the Doctor's chamber and give first priority to the patients.
• Represents as the key contact point for all the departments, requiring any transaction with the Patient Services Coordinator of the respective clinic/unit.
• Sign all the cancelled invoices of the receptionist, which are a result of mistakes committed by the receptionist, like SPAN – CASH or vice versa, wrong procedure code, wrong insurance details, etc.
• Check and ensure proper placement and presence of the complete Patient Services Coordinator staff for the clinic and ensures that all receptionists practice a sensitive and caring attitude to the patients and their family at all times.
• Check all the daily reception needs related to the office supplies, forms, etc. and the reading material / brochures in the waiting area, and ensure that the same are available.
• Collect Patient suggestions, questionnaires, and forward to the concerned department for necessary actions.
• Interact on a continuous basis with other departments by directing activities toward problem resolution.
• Monitor and review employee productivity and performance, staff development, and program implementation for patient satisfaction, efficiency, effectiveness, work priorities, and compliance with laws, rules, regulations, and standards.
• Participate in, and lead person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Bachelor Degree preferably in Business Administration or related.

Experience

• At least four (4) years of experience in the same field. At least 2 years at senior level position.

Job Purpose / Objective

Provides supervision for an effective security to all Dr. Sulaiman Al Habib Medical Hospital patients, visitors, and HMG personnel. Supervises the security guards to Secure HMG Equipment’s and premises. Controls the safety of the hospital and all personnel in accordance with the Policy and Procedure.

Key Responsibilities / Accountabilities

• Maintains Safety and Security at designated area, according to the requirement of the hospital.
• Provide roving patrol at a random basis in order to ensure that Security of HMG and employees therein is properly maintained.
• Supervision & manage the security guard shift schedule.
• Adhere to Department dress code.
• Follow up safety systems and make sure of their availability and make sure to follow the specifications required.
• Investigate any security & safety incident and submit report to the HOD.
• Arrange for Training and development sessions section staff.
• Coordination with external security that requires intervention.
• Monitor and ensure updated record of CCTV cameras at all locations.
• Deal professionally with victims of crime and individuals in confrontational situations.
• Monitor and review Out-passes/Transfer forms and ensure its accuracy and keep the record.
• Offer assistance to patients and visitors in a helpful manner, if required.
• Maintains records and logs according persons in all restricted areas.
• Ensures that all lawful orders are carried out in a prompt & efficient manner.
• Enforce familiarity of all safety measures, designs, equipment, standard ways and means used by the hospital as required.
• Abide and be familiar with the departmental Policies and Procedures.
• Participate in, and lead person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

• Educational         : College Graduate or diploma holder
• Professional       : Any discipline

Experience

• At least four (4) years of experience in the same field. At least 1 year at senior level position

Description

Job Purpose / Objective

Perform complex accounting procedures one or more of the areas such as general accounting, accounts payable, accounts receivable or related financial area and perform complex accounting procedures according to set guidelines and prepare and examine financial records, accurately and perform overviews of the financial operations of a business in order to help it run efficiently.

Key Responsibilities / Accountabilities

• Perform general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements, such as balance sheets, profit-and-loss statements and capital expenditure schedules.
• Prepare, record, analyze and report accounting transactions and ensure the integrity of accounting records for completeness, accuracy and compliance with accepted accounting policies and principles.
• Provide financial support including forecasting, budgeting and analyzing variations from budget.
• Analyze and prepare statutory accounts and financial statements and reports.
• Conduct or assist in the documentation of accounting projects.
• POS entry & the necessary action needed to do the proper reconciliation.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties within the realm of his/her knowledge, skills and abilities, commensurate with his/her assignment.

Requirements

Education/ Professional Qualification

• Bachelor’s Degree
• Commerce, Accountancy or relevant discipline 

Experience

• At least (3) years of post-graduation experience. 

Professional Licensing / Certification / Training

• Relevant certifications

KEY RESPONSIBILITIES:

• Work with leaders to develop their strategic plans for their transition activities and guide the creation of road maps and implementation plans. 
• Coordination for project planned for releases.
• Release communication to all the stakeholders.
• Creation of change requests from RTC to HPSM for implementation.
• Reviewing the implemented changes and sending release post implementation review reports.
• Updating the CMDB based on the feedback from  IT service owners development and implementation projects.
• Assess impact, monitor progress, and manage risks and issues for change release and configuration of new and existing services
• Chair Change Advisory board group.
• Define, refine and agree change release and configuration management process with internal stakeholders and functional release managers
• Ensure process support currency and accuracy of CMDB
• Define and agree change approval and sign-offs
• Co-ordinate change and release with internal stakeholders and functional release managers.
• The focal CIT contact for change release and configuration management.
• Develop and manage a comprehensive and accurate CMDB that supports all CIT process and enables accurate impact assessment with regards to all changes required from CIT department.
• Align all CIT infrastructure data sources to create a universal CMDB that is the focal point for impact assessment and reporting.
• Accountable for scheduling and controlling the movement of all releases to test and live environments by working closely with functional release managers, project managers, development leads.
• Knowledge of ITIL , Change Management, System Administration, IT Administration

QUALIFICATIONS & EXPERIENCE

• Bachelor of Computer Engineering, Computer Science, Information Technology with 5 to 15 years of experience 

Description

Job Purpose / Objective 

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Key Responsibilities / Accountabilities  

• Register Patient information completely in English and Arabic in Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Support Supervisor in administrative tasks.
• Orient and guide new staff.
• Maintain confidentiality of patient information at all the times.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

1.    High School; preferably Diploma holder or College Graduate

Experience 

1.    At least three (3) years of experience in the same field.

KEY RESPONSIBILITIES:

• Manage annual account volume and wallet share and identify opportunities to increase sales of digital services products along with core telecom products
• Lead contract negotiations and close deals involving all parts of the organization (bid management, solution architects, finance, legal etc.)
• Develop detailed understanding and maintain strong professional relationships of the customer organization including key decision makers and influencers
• Develop key account plans identifying opportunities and strategies to capture them (including key stakeholders involved and actions needed for winning)
• Understand competitor offerings, value propositions and key strengths and develop plan to anticipate and respond to competitor actions.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in marketing/ business administration/ engineering/technology.
• 4+  years of experience in media/Telecom/IT services companies as a key account manager or senior sales manager

KEY RESPONSIBILITIES:

• Contribute to the development of analytics strategy by crafting detailed reports and analyses aimed at effectively communicating data insights and fostering growth in key metrics.
• Leverage advanced data science techniques to provide customer and business insights that support 'Fact-Based' decision-making processes. 
• Utilize analytical prowess to translate business intelligence into actionable strategies that maximize ROI. Implement sophisticated customer analytics methods to optimize the benefits derived from information assets and boost revenue generation.
• Strategically plan, monitor, and perform in-depth analysis of customer data across various dimensions such as product subscriptions, campaign efficacy, demographic profiles, usage trends, and traffic distribution. Utilize these insights to identify trends and provide recommendations that enhance both product and segment performance.
• Regularly conduct scans of the customer base to pinpoint areas with potential for growth and increased revenue opportunities across different products and segments.
• Collaborate within the Consumer Analytics & Insights team to generate powerful and insightful recommendations for key stakeholders, 
• enhancing decision-making processes.
• Develop and refine Data Science models to improve predictive accuracy and provide deeper insights into consumer behaviour and business trends.
• Incorporate the latest tools and techniques to deliver faster and more comprehensive analyses for existing and new reports, thereby elevating the quality of insights provided.
• Implement sophisticated Data Science techniques within Consumer Analytics to optimize the extraction of valuable insights from information assets, thereby boosting revenue generation. 
• Construct and manage a state-of-the-art information architecture complemented by efficient and adaptable reporting tools. 
• Deliver reports on key business indicators and KPIs, including product and promotions performance, segment profitability, and usage trends. 
• Develop, oversee, and sustain the Consumer Analytics & Insights strategy and execution plan to advance proactive Business Intelligence capabilities. Employ data science methodologies using tools such as Data Robot, SAS, SPSS to develop predictive and prescriptive models. 
• Provide clear leadership, establish objectives, prioritize tasks, and delegate responsibilities within the Consumer Analytics division.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in marketing, Business Administration or Engineering or Computer Science
• 7+ years of experience in platform development in telco or similar verticals

KEY RESPONSIBILITIES R:ESPONSIBILITIE

•Develop the risk based annual plan, aligned with business strategies, for assurance over Fintech top risks and supporting major business initiatives and reflecting leading audit practices

•Ensure continuous development and maturity in the area of Fintech audit as per business, risk and compliance requirements

•Maintain a comprehensive view of all risk areas (financial, operational, IT, compliance) impacting the FinTech business, identifying emerging risks and ensuring effective control frameworks are in place. Lead the independent assessment of current and emerging risk landscapes, coordinating with Enterprise Risk Management (ERM) for consolidation and prioritization of risks.

•Plan and execute assurance activities related to Fintech interests and ensure business goals are achieved including risk based Internal Audits, cross sectional integrated assignments, continuous assurance initiatives, audits required for compliance to statute, regulation, contract or industry association, due diligence reviews, investigations and prevention activities

•Analyze and assess Fintech threats, risks and controls in e& and related entities to ensure compliance with regulations

•Review feedback received from audit stakeholders upon completion of audit work and ensure that highlighted concerns are addressed

•Liaise and manage the relationship with external stakeholders (e.g. regulators etc.), if required, to ensure compliance with statutory requirements

•Prepare and maintain strategic approaches for providing assurance over current and emerging key risk areas in Fintech

•Review relevant literature, research papers, standards and identify emerging risks, new best practices and new approaches and adopt as applicable

•Lead special projects for Fintech and/or coordinate with the Consulting SPOC for the section

•Direct assurance engagements in the area of expertise including assessing and reviewing assignment planning; assessing and reviewing risk assessments; coordinating the assignment process with stakeholders; escalating any challenges; providing direction and SME input; conducting elements of the review; visiting all selected physical locations for review; assessing the quality of work products; guiding the process of agreeing action plans and finalizing audit reports

•Within area of expertise, support Special Audit through identification of red flags indicating fraud, evaluating the indicators of fraud and deciding whether further action is necessary, evaluating the effectiveness of controls, contributing expertise to, investigations and supporting preventive audit initiatives

•Manage relationships with key internal and external stakeholders (e.g., senior leadership, Audit Committee, regulators, etc.) to ensure effective assurance over FinTech audits and business initiatives. Ensure timely circulation of audit findings and ensure that feedback from stakeholders is addressed appropriately. Prepare and submit detailed audit reports for internal stakeholders, including Audit & Risk Committee, Board, and other relevant committees.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in finance/ accounting/ computer science/ information systems and equivalent; Internationally recognized professional auditing qualification (CA, CPA, ACCA, CIA), 
• CISA, Masters in related discipline

Job Description

Join our dynamic team as Digital Transformation Specialist and play a pivotal role in driving organizational change through innovative digital initatives.

The Digital Transformation Specialist is responsible for driving technological innovation and digital transformation within the organization. They analyze business workflows, develop automation scripts, and integrate technologies like RPA and LLMs to optimize processes and enhance productivity. Additionally, they provide strategic guidance on digital initiatives and foster a culture of continuous learning and innovation.

Key responsibilities:

1. Identify and analyze business workflows and identify automation opportunities.

2. Develop and implement automation scripts and integrate RPA and LMM technologies.

3. Collaborate with cross-functional teams to drive digital transformation initiatives and align technology solutions with organizational goals.

4. Lead training sessions and workshops to educate teams on digital technologies and foster a culture of continuous learning and improvement.

5. Evaluate and recommend new digital tools and technologies to enhance operational efficiency and drive innovation.

The Digital Transformation Specialist plays a critical role in shaping the organization's digital landscape, driving efficiency, agility, and competitiveness in today's rapidly evolving business environment

Working closely with cross-functional teams, the Digital Transformation Specialist analyzes business workflows, identifies automation opportunities, and develops custom automation scripts and bots to streamline processes.

• Works together with the Regional Head IT & Digital Transformation to develop a business value driven regional digital transformation portfolio
• Enjoys working with various regional stakeholders to understand Fugro operations and supporting processes.
• Works closely with the Regional Business Analysts in MEI
• Builds strong relationships with stakeholders to ensure (business) objectives are achieved.
• Collaborates with the applications team and project organization to ensure applications support business processes well, meet organizational needs and are adopted in the region.
• Gather data and documentation related to current business workflow
• Participate in and host process workshops
• Analyze workflow processes and identify bottlenecks, inefficiencies, and areas for improvement
• Utilize analytical tools and methodologies to conduct a thorough assessment of workflow performance
• Document findings and recommendations for optimization, including potential solutions and strategies
• Present analysis results to relevant stakeholders for feedback and validation
• Assess current business workflows to identify potential areas for automation and optimization
• Research and evaluate LLM (Large Language Model) and RPA (Robotic Process Automation) solutions suitable for the organization's needs
• Collaborate with relevant stakeholders to ensure smooth integration and adoption of new technologies
• Monitor and measure the impact of LLM and RPA implementation on workflow optimization
• Identify opportunities for digital transformation to streamline workflows and enhance efficiency.
• Implement digital tools, technologies, and processes to automate and optimize workflow tasks
• Continuously iterate and refine digital workflows based on feedback and insights.
• Conduct training sessions for employees, ensuring comprehensive coverage and understanding in LLM and other AI technologies
• Provide additional support or resources for employees who require further assistance
• Identify AI technologies relevant to the organization's objectives and goals.
• Provide training and support to employees for adapting to new digital tools and processes
• Conduct training sessions for employees, ensuring comprehensive coverage and understanding in LLM and other AI technologies
• Provide additional support or resources for employees who require further assistance
• Identify AI technologies relevant to the organization's objectives and goals.
• Provide training and support to employees for adapting to new digital tools and processes
• Train employees on how to use LLM and RPA tools effectively.

You will bring:

• Minimum of 5-8 years of working experience.
• Must have experience in AI and business process improvements with technology.
• Beneficial to have experience in data science
• Change management experience and workshop facilitation skills are beneficial.
• A reasonable business acumen and understanding of organization structures and general business operations.
• Ability to identify bottlenecks, inefficiencies and areas of improvement within business processes.
• Good problem identification and solving skills are an advantage.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated**.**